* Create and negotiate integrated service level agreement, establishing production capacity, lead times, manpower, quality alignments between customer and Zobele. * Agree with customer on contractual safety stock levels for raw material, subassemblies and finished goods.* Maintain 98% on time delivery for more than 12 months. Manage score cards and service level agreements for key performance indicators.* Weekly call with Customer to review demand forecast, capacity or any constraints that may impact adequate output to meet Customer's demand. Participation on internal demand and sale meeting, informing management of Customer demand changes to plan headcount increases or reductions for operations plans.* Coordinate with planning and production departments to guarantee smooth ramp up for new production shifts for peak season and ensure rapid turnover response to Customer. Propose and quote any special shift or OT requirements when Customer demand exceeds planned capacity.* Manage and control Obsolete and Slow-Moving Inventory file and negotiate excess and obsolete left- over material charges with Customer. Accomplished to regain +$380K leftover material liabilities from Customer.* Cultivated and maintained strong business relationships with new and existing accounts, in person, online and by phone. Coordinate logistics and provide personal attention for customer visits.*Work first hand with project managers for new product introduction, engineering changes and mini projects for sustaining engineering.* Receive and handled customer complaints, directing them to quality department following company procedure. Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.* Addressed customer inquiries and concerns using extensive product knowledge. * Cross-trained on different tasks to assist in various sales roles during employee absences or busy periods.

Process EDI orders, solving IDoc errors, incomplete status, pricing issues in a short time frame in order to guarantee correct order submission promptly. Respond to customer reschedule blocks. Generate delivery report and coordinate Customer shipments on consolidated or additional ship date. Analyze, control and replenish Customer consignment inventory Min Max levels. Provide daily update on critical part number list. Coordinate RMA process between Customer and RMA team. Process deep analysis on credit requests from Customer in order to determine if request should be valid. Escalate quality issues and be the communication link between Customer and Engineering team. Process RFQ thru SAP for Customer requirements. Respond to 1-800 phone number calls and assist Customers on any immediate help they may need. Work closely with Customer to maintain orders aligned and avoid future mistakes on shipments. Submit reschedule request for Customer orders on a daily basis per their request. Assist two week SAP training for CS modules.

Jul 2014 – Jan 2016 TE Connectivity ICT Empalme,Son. (Material Planning Analyst) Maintain eight consecutive months with Zero Past Due. Weekly demand analysis of 490 part numbers to develop production plan based on Customer orders and forecast focusing on production efficiency, recovery and inventory control aligning with TE’s goals. Analyze material availability and expedite shortages with purchasing and internal molding supply to provide weekly production plan based on MPS requirements. Close communication with Production Supervisor, Engineering and Quality departments to ensure an efficient production flow and Customer on time delivery. New product introduction based on direct communication with Engineering and Quality department as well with Master Data for new part number set up, material availability and PPAP schedule run. Direct communication with CSR, to ensure order alignment and provide feedback on Customer’s orders. Daily participation in T3 and T4 meetings providing OTD, STR, SA and PD metrics, communicating customer priorities, escalating critical shortages and potential line down situations. Answer ZATP Blocks in SAP to align system to customer, expedite request, push outs and cancelations. GEMBA Walks – daily shop floor walks to review production order status and molding material availability to fulfill assembly production. Coordinate additional shipments with logistics department, for special or critical Customer requirements.

•Maintain 12 consecutive months 100% Ship to Request OTD for weekly shipments and accomplished the shortest lead time RoHS conversion for Key Customer. •Establish a close communication with TE China facility for new product ramp up. Follow up of material availability and daily output. Achievement to increase from 5 pcs to 15 pcs daily output in less than a month, to ensure Customer satisfaction. •Work hand on hand with Sales Engineer and Product Manager on a daily basis with regular activities regarding pricing, forecast, sales, engineering changes, Customer related issues, as well as NRE and Set Up Charges for new products and RoHS conversion.•Manage Customer forecast and order entry, review order for proper part number, quantity, correct pricing customer request date and handle special review of Engineering and Quality documentation requirements.•Submission and administration of Intercompany orders (Japan, HK and Austria). Constant communication with Inter-co CSAs on order situation and system alignment. •Coordinate RoHS conversion along with Project Manager always focusing on guaranteeing Customer with the best service for transition and change, regarding new material and delivery commits.•Direct communication with MPS, Planner and Ops team regarding order status, ship schedule, expedites, push outs, cancelations, and related costs. •Contact customer, as needed to establish a close relationship and follow up on information requirements and Customer needs, always promoting an Extraordinary Customer Experience.•Work closely with Accounting personnel on new customer information, cost roll up and price set up for new products, invoicing problems or debit/credit memos.•Submit product sustaining logs for Customer required changes in product or process, RoHS conversions and work with Project Manager, Product/Process engineers by providing required information and close log on the shortest time possible.•Present Customer Score Card to upper management levels.

• Receive customer PO, submit and acknowledge Sales Order. Process SO changes based on customer requests. Create production work orders to be completed on specified lead time.• Analyze customer consignment inventory reports to manage their on hand inventory levels and plan production releases to maintain optimal kan ban levels based on their monthly required averages, with controlled internal inventories.• Managed expediting Past Due, Due and Future jobs daily to meet monthly revenue and OTD goals.• Review shortages on a constant basis to determine “clear to build” work orders to be released for kitting process. Escalate any critical shortages to purchasing department and follow up closely on due dates to ensure delivery on time for planned production date.• Direct communication with materials coordinator to secure material for production orders and have them kitted completely for on time release for production.• Work hand on hand with production to perform capacity analysis and provide ship dates for orders in process. • Actively participate in daily production meeting, communicating and follow up on customer priorities and urgencies.• Constant communication with internal customer to guarantee on time delivery and quality product for final customer.• Daily MRP analysis to review to maintain an accurate data base for sales orders and work orders on order quantities and due dates. • Report weekly OTD and Customer Satisfaction Rating on Operations Review meeting. Determine issue and root cause to assign action and responsible when needed.• Submit and review FA sales order to establish an effective communication with engineering department to ensure availability of required equipment for FA production run. • Coordinate RMA process and release WO to production floor. Follow up with Quality department and production to comply with contractual return schedule.• Provide weekly revenue and sales forecast reports to upper management.

• Maintain a good working relationship with the company’s principal customer (The Boeing Company) and strategic/key account customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, in courteous and efficient manner.• Active participation on weekly meeting with customer and upper management directors to maintain a direct communication on business development and receive feedback from customer to measure delivery and quality achievements.• Work directly with Planning, Production, Quality, Engineering, Logistics and all support departments in order to guarantee projected 99% OTD to customer and obtain GOLD supplier recognition.• Prioritized and organized daily follow-up on customers orders to ensure on time delivery and identify any problems that may be present on a timely manner.• Accomplish Customer OTD rating improvement from 87% on 2010 4th quarter to 99% on 2011 3rd quarter.• Access c¬¬¬ustomer’s web portal in order to analyze customer’s daily inventory to fulfill their min/max inventory, avoiding to be hit by over the maximum or below the minimum levels.• Achieve customer GOLD stock level rating for on hand min/max, maintaining 32 items no lower than trigger point.• Maintained inventory accuracy through effective use of inventory maintenance reports, assuring stock availability for eight week customer requirements. • Handle return goods authorization process according to procedures and assure proper credit and/or re-work support is given to customer.• Coordinate Customer Source Inspected orders from beginning to ending stage in order to meet all requirements from customer and achieve shipment on time with no unexpected delays.

• Convert purchase requisitions to purchase orders on time in order to assure on time delivery for material required for manufacturing.• Procure die casted metal, electronic contacts and plastic components for sub-assembly and final assembly process. • Work along with planning department in order to establish a direct communication and control inventory levels always having as priority to meet customer OTD.• Release material from incomplete status. Request or download master drawing(s) for specific part numbers, find vendor to quote material production and lead time, upload costing on system to be released from incomplete status.• Establish continuous communication with engineering department for material deviation approvals and drawing changes.• Maintain a good relationship with vendors and negotiate expedites, push outs and delivery oriented issues.• Expedite deliveries to meet requirements, and work hand on hand with Logistics department in order to assure all critical material is delivered on time.• Participate on cost reduction project for plating process. Develop an easier process for OSP plating operations. Reduce transportation, export and import costs, and reduce lead time for plated components.

Support Emerson’s purchasing department transition to China and Philippines sites, coordinating with other team members; transferring on hand material and open PO’s to corresponding site. Lead a three week on-site training for Philippine’s factory buyers (Laguna, Philippines).Active participation on CRD (Customer Required Date) goals, as well as OTD (on time delivery) Project; providing and expediting all critical materials in order to guarantee on time delivery to customers and meet projected requirements. Achieve CRD & OTD improvements from 43% on 2008 1st quarter to 95.92% on 2008 4th quarter, considerably reduced loss caused by material related issues.Continuous support on Cost Reduction projects such as, material shrinkage (inventory adjustment, scrap, etc.), and Manufacturer part number consolidation project.

Coordinate with staff members for operational support on various activities; serve as a key member in the resolution of day-to-day administrative and operational problems. Provide administrative/secretarial support for various departments/divisions such as escorting visitors to staff members' offices, provide hospitality service arrangements as requested by staff, prepare, transcribe, edit and distribute agendas and minutes of numerous meetings. Schedule and coordinate meetings, interviews, appointments, events and other similar activities for employees, which also include travel and lodging arrangements. Organize all types of social events, such as Mother’s day lunch, Christmas lunch and party, social gatherings for employees and family members inside and outside of the plant. Coordinated social support groups with HR department to be active and helping our community. Publish a weekly newsletter to all employees with relevant information of accomplishments, results and events that took place