As an Account Manager/Project Manager at ONE400, I am at the forefront of managing client projects, serving as the primary liaison to ensure the successful execution of marketing campaigns. My role involves building and maintaining strong client relationships, understanding their needs, and translating these into actionable plans for the internal team. I oversee the development and implementation of innovative marketing strategies, manage project timelines and budgets, and ensure deliverables… Show more As an Account Manager/Project Manager at ONE400, I am at the forefront of managing client projects, serving as the primary liaison to ensure the successful execution of marketing campaigns. My role involves building and maintaining strong client relationships, understanding their needs, and translating these into actionable plans for the internal team. I oversee the development and implementation of innovative marketing strategies, manage project timelines and budgets, and ensure deliverables meet quality standards. Additionally, I identify opportunities to upsell services, prepare proposals, and drive sales in collaboration with the sales team, all while ensuring a smooth and positive client experience through effective communication and timely resolution of payment issues. Show less

I oversee a dynamic portfolio of 50+ client accounts, taking charge of website hosting and the meticulous management of updates, which include copy, visuals, and site structures. A central aspect of my responsibilities involves overseeing the creation and seamless implementation of impactful marketing strategies. As a key member of the team, I actively engage with clients, ensuring a deep understanding of their vision and expectations. This client-centric approach guides the development of… Show more I oversee a dynamic portfolio of 50+ client accounts, taking charge of website hosting and the meticulous management of updates, which include copy, visuals, and site structures. A central aspect of my responsibilities involves overseeing the creation and seamless implementation of impactful marketing strategies. As a key member of the team, I actively engage with clients, ensuring a deep understanding of their vision and expectations. This client-centric approach guides the development of tailored strategies. To achieve project success, I play a pivotal role in assigning tasks to our internal fulfillment team, fostering effective collaboration. Meeting deadlines is a paramount responsibility, and I take pride in driving results that align with both client objectives and organizational excellence in the digital landscape. Show less

I developed and executed marketing and advertising campaigns, tracking sales data and maintaining promotional materials inventory. I organized events, managed databases, and prepared reports, implementing strategies and updating calendars. I analyzed product line sales and costs, generating comprehensive marketing reports. I supported the sales team with valuable data and market insights, researched competitive products, and maintained research databases for a thorough market understanding.

I identified, developed, and secured new business opportunities by generating leads in sales, maintaining client relationships, and coordinating promotional activities. I created and implemented sales strategies, identified new markets to tap into, and conducted market research that unveiled new business development opportunities. I established and maintained effective relationships with customers through email, phone, and in-person correspondence, while also coordinating and arranging events… Show more I identified, developed, and secured new business opportunities by generating leads in sales, maintaining client relationships, and coordinating promotional activities. I created and implemented sales strategies, identified new markets to tap into, and conducted market research that unveiled new business development opportunities. I established and maintained effective relationships with customers through email, phone, and in-person correspondence, while also coordinating and arranging events, meetings, appointments, and conferences. Show less

Prospected and generated leads, aligning with Paystand's Ideal Customer Persona (ICP).Collaborated closely with Account Executives and the SDR Manager to develop strategies for target B2B businesses, prospects, and messaging/talk-tracks.Started and established exciting new relationships, opportunities, and meetings with prospective businesses.Qualified new opportunities and handled complex objections.Created significant outbound activity through targeted cold-calling, emailing… Show more Prospected and generated leads, aligning with Paystand's Ideal Customer Persona (ICP).Collaborated closely with Account Executives and the SDR Manager to develop strategies for target B2B businesses, prospects, and messaging/talk-tracks.Started and established exciting new relationships, opportunities, and meetings with prospective businesses.Qualified new opportunities and handled complex objections.Created significant outbound activity through targeted cold-calling, emailing, and social selling.Always improved the approach by using data-driven solutions to track results.Met - and exceeded! - weekly quotas to help the team hit our Direct product team growth objectives. Show less

Coordinated class arrangements and delivered training.Evaluated the delivery of training.Delivered entry-level professional training.Typically worked at one site.Delivered training to active/existing clients (steady state) and to new clients (transition), including new hire, change, service improvement, and vitality training.Provided support and classroom facilitation during new account transitions (assisted sr. trainers), change, or service improvement efforts. Scope… Show more Coordinated class arrangements and delivered training.Evaluated the delivery of training.Delivered entry-level professional training.Typically worked at one site.Delivered training to active/existing clients (steady state) and to new clients (transition), including new hire, change, service improvement, and vitality training.Provided support and classroom facilitation during new account transitions (assisted sr. trainers), change, or service improvement efforts. Scope typically single-site.Worked with operations and training teams to identify changes and update knowledge base articles.Performed quality audit duties, as necessary.Understood operations performance metrics and identified basic opportunities for improvement/vitality training.Tracked and reported training measurements (Class feedback and Knowledge checks) and quality audit results, as necessary.Interviewed entry-level positions on a weekly basis. Show less

Conducted extensive training and certification sessions for 70 supervisors, 13 Assistant Account Managers, and 5 Account Managers, focusing on the "Net Promoter Score" method. Organized targeted focus groups with over 1500 on-site agents, followed by a thorough analysis of outcomes. Utilized data insights to develop a strategic improvement plan, presenting it to the global implementation team. This comprehensive approach aimed to enhance overall performance and satisfaction levels across the… Show more Conducted extensive training and certification sessions for 70 supervisors, 13 Assistant Account Managers, and 5 Account Managers, focusing on the "Net Promoter Score" method. Organized targeted focus groups with over 1500 on-site agents, followed by a thorough analysis of outcomes. Utilized data insights to develop a strategic improvement plan, presenting it to the global implementation team. This comprehensive approach aimed to enhance overall performance and satisfaction levels across the organization. Show less

Conducted new hire training and provided soft skills and negotiation skill training. Completed monthly cyclic activities, including refresher training, update training, and PKT. Sensitized to training needs and understood the learning requirements of different learning groups. Liaised with Quality and Operations to identify, screen, and execute process improvement plans. Demonstrated the ability to execute training tasks and assignments on short notice. Displayed interest in delivering and… Show more Conducted new hire training and provided soft skills and negotiation skill training. Completed monthly cyclic activities, including refresher training, update training, and PKT. Sensitized to training needs and understood the learning requirements of different learning groups. Liaised with Quality and Operations to identify, screen, and execute process improvement plans. Demonstrated the ability to execute training tasks and assignments on short notice. Displayed interest in delivering and contributing to process improvement. Took accountability for new hires' performance during the OJT period, including attrition. Additionally, redesigned a new hire class agenda based on areas of improvement pointed out by operations, and the updated agenda is still in use today. Show less

Answering customer questions about the company, products, or servicesResolving customer complaintsDirecting customers to the right department or supervisor Taking orders or processing payments Making changes to customers' accountsHandling returns and exchangesAddressing billing concernsKeeping records of customer interactionsSelling products and services