- Manage the creation of comprehensive commercial proposals for government and corporate clients (national & international).- Collaborate with the CEO to analyze market trends, product fit, and pricing strategies.- Negotiate competitive costs and profit margins to secure successful bids.- Maintain open communication with brand representatives, suppliers, and clients, fostering positive business interactions.- Fulfill post-sales commercial duties to ensure customer satisfaction and build strong relationships.- Manage the logistics and administrative aspects of the business, ensuring efficient order fulfillment and after-sales support.- Track purchase orders, merchandise deliveries, and after-sales claims, contributing to operational efficiency.Achievements:- Increased company participation in state tenders, resulting in a significant rise in successful bids for key competitions.- Play a key role in expanding Lenovo's commercial certifications as a Platinum Partner.

- Performed meticulous cleansing of large datasets to ensure data accuracy and completeness for various projects.- Identified and resolved data inconsistencies, errors, and formatting issues with a high degree of attention to detail.- Implemented data cleansing procedures to maintain data integrity and support downstream analysis.- Contributed to improved data quality by identifying and rectifying errors, enhancing data reliability.

- Provided exceptional customer service to clients across multiple channels (in-person, website, Mercado Libre).- Optimized and improved digital communication channels, enhancing customer satisfaction and sales growth.- Successfully led and managed a team during peak seasons, ensuring efficient operations and excellent customer service.- Created accurate and detailed budgets, quotes, and other sales documents.- Maintained an organized inventory system, contributing to successful system restructuring.- Accomplished various administrative tasks and communicated effectively with suppliers.Achievements:- Demonstrated strong leadership skills by motivating and guiding a team to deliver exceptional customer service during peak seasons.- Utilized excellent communication skills to optimize digital communication channels, leading to increased customer engagement and sales growth.- Contributed to the successful restructuring of the inventory system, demonstrating problem-solving skills and improving overall operational efficiency.

- Delivered exceptional customer service, including prompt and courteous responses to inquiries, product information, and issue resolution.- Educated customers on relevant policies, procedures, and best practices to ensure their satisfaction.- Researched and analyzed technical issues to diagnose root causes and implement effective solutions.- Troubleshooted problems and identified software updates, demonstrating technical proficiency.- Collaborated effectively with internal teams (carriers, manufacturers) to resolve complex customer issues.- Maintained clear communication with customers throughout the support process.

- Collected and analyzed data on consumer preferences and behaviors for various projects (scientific, public opinion, marketing).- Managed and supervised surveys to ensure data quality and integrity.- Prepared comprehensive reports summarizing research findings and insights.- Designed and developed surveys and questionnaires, including defining key performance indicators (KPIs).Achievements:- Successfully managed and oversaw six bi-monthly editions of the National Omnibus Survey.- Collaborated on revamping results reports to enhance readability and usability.- Conducted training sessions for interviewers on diverse projects (electoral & commercial).

- Conducted literature reviews and provided research assistance on various topics related to corporate communication, marketing strategies, and institutional leadership.- Performed content analysis and discourse analysis on relevant documents to extract relevant insights and develop unique perspectives.- Drafted high-quality academic articles in Spanish, with an average length of 800-1000 words.