Alejandra Cano Email & Phone Number

Chicago, Il, Us

St. Rose, La, Us

Business Project Manager, PosiGen Solar Solutions | New Orleans, LA 2021 – As a Business Project Manager (PM), I held a pivotal role in overseeing and coordinating various aspects of project management within the organization. My responsibilities encompases a diverse range of tasks aimed at ensuring the successful execution and delivery of projects while aligning with the company’s strategic objectives. • Became the subject matter expert for the Customer Care team. Drawing on my expertise, I served as a point of contact and resource for the customer care team, providing insights, guidance, and solutions to address customer issues and improve service delivery. • User Acceptance Testing (UAT) Coordination: I spearheaded the UAT process, collaborating with stakeholders to define test cases, manage testing schedules, and facilitate the resolution of issues identified during testing. By ensuring throughout the UAT, I contributed to the delivery of high- quality products and services • Requirements Management: I played a crucial role in gathering, analyzing, and documenting project requirements from stakeholders across various departments. Through effective communication and collaboration, I ensured that project requirements were clearly understood and met throughout the project lifecycle• IT Requests Management: I managed and prioritized minor IT request, liaising with the IT department to ensure timely resolution and minimal disruption to business operations. • Process Development and Documentation: I developed, documented, and optimized processes, standard operating procedures (SOPs), and training materials to streamline operations, enhance efficiency, and ensure consistency in performance across the organization. • Process Flow Design: Utilizing my analytical skills, I created process flows to visualize and communicate complex workflows, enabling stakeholders to gain a clear understanding of processes and identify opportunities for improvement.

Coppell, Texas, Us

Notable Accomplishments➤ Became the subject matter expert for Confluence and JIRA and regularly ensured alignment between IT and the business by translating operational and technical language into meaningful project directives.➤ Wrote a “How to API” guide for both internal & external audiences for facilitating successful system integrations.➤ Performed smoke screen tests following coding completion; created test cases in securing business approval.General ResponsibilitiesDirectly led strategic integration projects with 3rd-party retailers to improve e-commerce logistics (i.e., shopping cart interfaces) in presenting financing options to consumers. Liaised between IT and Ops, leveraging data to drive each project scope and often acting as the sole creator of workflow/data diagrams and specification worksheets. Utilized well-developed communication and presentation skills to facilitate and lead in-depth discussions and collaborative review sessions between multiple business units.

Coppell, Texas, Us

Notable Accomplishments➤ Mastered applicable KPIs to design and deploy periodic data reports and trend analyses.➤ Designed facilitation materials including instructor and participant guides for diverse audiences.➤ Identified defects throughout UAT processes and deliver helpful feedback and findings to Quality Assurance.General Responsibilities Scheduled and led Scrum events (e.g., Spring Planning, Daily Scrums, Retrospective, Review). Provided UAT for Operations Scrum teams and ensured consistent adherence to Scrum framework. Collaborated with staff and all levels of management to gain knowledge of job functions, policies & procedures, regulations, existing initiatives and technologies.Demonstrated exceptional leadership skills as the inaugural Special Resolution Team Leader at American First Finance. Quickly identified ways to grow a new team into an impactful business unit. Built operational policies and procedures from scratch, collaborating with other leaders for alignment. Developed and deployed training to home office staff; the methods were so successful, was then requested by senior leaders to train Mexico-based staff.➤ Significantly improved first-call resolution metrics and became a subject matter expert on identity theft and fraud procedures tailored for a company in the subprime lending space.➤ Spearheaded engagement with third-party vendors and increased workstream efficiency by leading effort to hire temporary staff for data entry tasks.

Bachelor Of Arts - Ba, English Literature (British And Commonwealth)

English Literature (British And Commonwealth)