Gather customer chargebacks from several portals and distributed them to sales managers for approval.Manage invoices mailbox to ensure proper distribution and keeping track of new chargebacks. Prepared and processed customer chargeback invoices as needed.Requested monthly customer billback statements and reconciled accounts. Improvements on different Excel books for an easier, faster and more accurate track of chargebacks and coding.

Identified areas where improvements could be made in order to enhance the overall quality of work life for employees.Collaborated with stakeholders from various departments to ensure accurate collection of employee performance metrics.Implemented automated processes for collecting and analyzing large volumes of employee data quickly and accurately.Created dashboards to visualize key performance indicators related to workforce productivity levels.Analyzed personnel costs associated with hiring, retention, and attrition rates using sophisticated statistical modeling techniques.Leveraged predictive analytics tools in order to forecast staff requirements for upcoming projects or initiatives.

Generated ad hoc reports upon request from members of executive team as needed.Developed forecasting models using historical data which were used by management for budgeting purposes.Knowledge on Six Sigma yellow belt.Scheduled and conducted new employee orientations.Collaborated with department heads to create efficient shift structures that meet the needs of their teams.Developed comprehensive reports for senior management on staffing levels, scheduling trends and labor productivity.Maintained a database containing information about each employee's job history, skillset, availability.Created and maintained employee schedules to ensure optimal coverage in all departments, while minimizing overtime costs.

Monitored KPIs and identified areas where additional resources may be required or existing resources could be better utilized.Created and maintained reports for real-time analysis of labor utilization.Utilized advanced analytics techniques to optimize staffing levels for peak business periods.Prepared detailed reports outlining current state of the workforce environment along with recommendations for improvement.Created dashboards to visualize key performance indicators related to workforce productivity levels.

Documented all interactions with customers in accordance with established protocols.Participated actively in weekly meetings with Credit and Collections Manager providing feedback on department performance metrics.Performed root cause analysis on past due invoices in order to identify trends or patterns that can be addressed proactively.Resolved escalated customer complaints promptly in order to maintain goodwill.Reviewed aging reports on a regular basis in order to identify potential problem accounts.Worked closely with Sales team members in order resolve invoice discrepancies quickly.Investigated customer disputes related to billing errors or discrepancies in a timely manner.Monitored daily cash receipts from customers according to standard operating procedures.Prepared summaries, presented data and offered opinions on creditworthiness.Monitored existing accounts for changes in risk levels or payment patterns that could indicate a potential default.Decided loan approval or denial by assessing individual, company and institution credit.

Documented all interactions with customers in accordance with established protocols.Participated actively in weekly meetings with Credit and Collections Manager providing feedback on department performance metrics.Performed root cause analysis on past due invoices in order to identify trends or patterns that can be addressed proactively.Resolved escalated customer complaints promptly in order to maintain goodwill.Reviewed aging reports on a regular basis in order to identify potential problem accounts.Investigated customer disputes related to billing errors or discrepancies in a timely manner.Monitored daily cash receipts from customers according to standard operating procedures.Prepared summaries, presented data and offered opinions on creditworthiness.Decided loan approval or denial by assessing individual, company and institution credit.Cash application (Oracle, JDE, NS400, Nordic), Lockbox, and AR reporting

• Journalized cash transactions to the subsidiary ledger• Creation of credit memos based on return goods authorization request• Reconciliation of credit memos against invoices• Cash application (8000 Entries, $4.2 million month average), lockbox and AR reporting• Creation and up-dating of training manuals• General office activities, filling, faxing• Training of new data entry clerks