Alejandro Arcos Email & Phone Number

● Developed Pelican control dock web application, increasing operational efficiency, security, and user engagement.● Created the TitanWBL web tool, streamlining Work-Based Learning Data Management, and empowering CTE departments report analysis by 30%.● Developed the Health Literacy Advisor web application, enhancing user engagement and boosting Health Literacy Innovations' revenue by 25%. Site: www.healthliteracyadvisor.com.● Engineered the Health Literacy Advisor API web service, enhancing interoperability and data access for external systems, increasing by 10% the company revenue.● Led the Pombo Construction web application, increasing project management efficiency by 20%.● Implemented a connector between NetSuite CRM and ASPDNSF, automating price update processes and reducing manual effort by 40% with SQL stored procedures.

Miami, Florida, Us

● Spearheaded the development of the QualiT web tool, improving quality control processes and reducing error rates by 15%.● Engineered the Contact Center Central web application, enhancing call center operations and customer service efficiency, resulting in a 20% increase in customer satisfaction scores.● Designed and implemented the Wallboard Admin Panel for Travel Agencies, enabling real-time presentations and performance tracking, boosting agency engagement by 25%.● Developed the Survey Management web application, increasing survey completion rates by 30% through streamlined and user-friendly design.● Enhanced the Automated Incentive process for Call Center Agents, reducing processing time by 40% using Oracle (Toad, PL/SQL).● Executed new data transfer protocols, improving data accuracy and timeliness by 50% using Python, PL/SQL, and Oracle.● Provided critical support to the Consumer Outreach department, ensuring 99% uptime and reliability of Oracle packages, procedures, jobs scheduled, and data transfers.

Web Development

College Credit Certificate, Computer Science

Bachelor'S Degree, Telecommunications Engineering