Alejandro Baeza Email & Phone Number

Juárez, Chihuahua, México

As the Senior Manager for the Complaint Handling Unit, I’m the investigation process owner for the Cardiovascular Specialty Solutions division (CSS) including all Johnson and Johnson medical device franchises (Biosense Webster Inc., Mentor, Cerenovus, Acclarent and Sterilmed). I’m accountable for the compliant handling, leading the investigation team for timely execution of complaint evaluation, product investigation, and issue escalation according to applicable laws and worldwide regulations. Some of my responsibilities are: Participate in decision-making regarding Medical Device Reporting and vigilance based on results of complaint product investigations. Engage with customers, sales representatives and patients as required, participation in external and internal audits. Motivate, inspire, train, and develop my team, lead NC’s, CAPA and field actions as required. Execute improvement and efficiency projects to keep metrics performance and support NPI.

Ciudad Juarez, Chihuahua

My principal objective as Quality Manager was to ensure that Lear products have been built with all necessary requirements, meeting customer expectations and achieving main plant KPI for a profitable business, through a strong leadership, data analysis and decision making to reduce risk. Good coordination and staff teamwork to promote positive relationships with internal and external customers. Lead the entire team of Quality engineers, inspectors, auditors, analysts, and technicians to guarantee that the organization’s Quality Management System conforms to customer, internal, ISO, IATF, and regulatory/legal requirements.

Puebla De Zaragoza Area, Mexico

Customer/Project: Infiniti QX50 2018 project launch. PMOs: Detroit MI - Japan - China - SLP MX - AGS MXAs member of the Global Program Core Team I´m in charge of the interaction with the customer and represent the customer voice within the company, interface internally with the others functions to develop, implement, and manage quality control processes, methods and procedures leading to the achievement of quality objectives for Faurecia Interiors Systems(3 PPMs), making sure that manufacturing and production processes meet international standards and safety regulations; looking at ways to reduce waste and increase efficiency; defining quality procedures in conjunction with operating staff; setting up and maintaining controls and documentation procedures; monitoring performance by gathering relevant data and producing statistical reports; using relevant quality tools and making sure managers and other staff understand how to improve the business; making sure the company is working as effectively as possible to keep up with competitors.

Juarez Plant

Customers: BMW, Audi, Porsche, Lamborghini, Mercedes Benz, VW, Daimler, Hyundai, KIA, other Tier 1’s. PMOs: Auburn Hills MI - Germany - JRZ MXAs QMPP, I was the interface within the Continental Global Business Unit and Customers in Europe, America and Asia to maintain the Quality Management System, ensure the product quality and life cycle which include the administration of product changes, new product development and launches. Also I was responsible for the APQP & PPAP compliance, coordination of quality gates review, customer relations, complaints, quality issues on 0KMs and warranty. Frequently travel to visit all the OEM’s and Tier 1 to review our Quality performance, monitor customer satisfaction and expectations, negotiations, follow up on open items, and strengthen the relationships. Coordinate on site assistance for spills or special requests from the customer. Lead an interdisciplinary team to reach all the corporation goals through different strategies, and help redefine productivity for the different products.

Chihuahua Area, Mexico

Customers: Ford and Nissan. PMOs: Louisville KY – Chihuahua MXAs QE wire harness expert my principal function was to provide professional assistance to customers through technical expertise on problem-solving, to quickly resolve product or service problems coordinating an interdisciplinary team. Communicate client’s expectations and requirements to all levels in the organization, and maintain the level of satisfaction. Respond to customer concerns and material rejects; frequently travel to customer locations to ensure a high level of customer satisfaction, full support with new product launches, reworks, critical negotiations, troubleshooting, dispute inappropriate product rejects or any other issue that can impact the company's performance. Prepare and deliver technical presentations to keep customer informed during the problem resolution process.

Chihuahua Area, Mexico

Coordination and supervision of the Engineering and Quality departments. Implementation and operation of the Quality Management System, corporate procurement, leader in the process of certification in the standard NMX-C-442-ONNCCE2004, ISO and other TS certificates. Responsible for the company’s strategic planning, business development targets, continues improvement, internal and external audits, and other administrative functions.

Chihuahua Area, Mexico

Manufacturing documentation management, product engineering changes, development of the final inspection and packing cells for different aerospace products, Inventory control, support with the transition of production cell from Phoenix US to Chihuahua Mexico, instruct technical and operational courses and continuous improvement projects.

Chihuahua Area, Mexico

Coordination and management of the company, procurement of materials and equipment, inventory control, control of operational area objectives, implementation of effective and practical solutions for all types of problems, evaluate new improvement projects, find new areas of opportunity, maintain customer service indicators, staff training, create and maintaining good relationships with customers and suppliers as well as conduct negotiations with them.

Pmp® Project Management Professional Pmi, Project Management

PMP is the most important industry-recognized certification for Project Managers. Globally recognized the PMP demonstrates that have.

English And Business Studies, Business Administration And Management, General

Bie Industrial Engineering Specialized In Quality And Productivity., Engineering, Bie