Alejandro Barros Email & Phone Number

Fullarton, Sa, Au

Adelaide, South Australia, Australia

•Leading and driving digital transformation initiatives, the development and implementation of digital strategy.•Ensuring projects align with Project Management best practices and are delivered on time within available resources.•Collaborating and engaging with various stakeholders across the organisation and external vendors to identify and implement digital technologies that enhance business processes, improve operational efficiency, and drive innovation.•Shaping the department’s approach to digital services to deliver customer focused service change through championing the integration of digital and emerging technologies such as cloud computing, Power Platform, and DevOps practices to modernise IT infrastructure.•Leading the Digital team and matrix management of project teams to ensure an integrated approach to service delivery and consistent achievement of agreed outcomes.•Providing mentorship to the team to develop their capabilities and individual potential on various techniques, standards, best practices, and methodologies, including PMI, ITIL, IIBA, and Agile frameworks.

Adelaide, South Australia, Australia

Achievements: •Manage and mentor my team across this 2 weeks Agile project. I was managing team's Azure DevOps environment, providing support to my team by creating features, user stories, tasks, and performing sprint and retrospective meetings. Achieving the As-Is process map creation for our internal Project Management Framework.•Developing a new process to register and update senior’s customer information in Salesforce environment. I was working with developer’s team acting as Project Manager, Business Analyst and Salesforce Administrator, executing follow up meetings, status reports, process maps, aligning the project with PMI practice standards.Responsibilities: •Conduct investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.•Prepare scoping and business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.•Define, execute, and manage acceptance tests, testing processes and activities for new/updated business processes.•Plan, organise and conduct audits and determine whether appropriate quality control has been applied for projects, development, or support activities.•Contribute to the achievement of effective business systems that support the departments strategic directions by building and maintaining effective partnerships with key stakeholders.•Create and maintain detailed documentation on business processes, standards, user procedures and support tools.•Apply diverse tools and techniques based on standards such as: PMI, IIBA, BPMN, AgilePM and ITIL.

Sydney, New South Wales, Australia

Achievements: •The company did not have documented processes, and it was necessary to create the As-Is and To-Be processes for new Salesforce implementation. Create end-to-end process maps, commencing when student enquires an expression of interest and finishing when they become an enrolled student, documenting the project in Jira and Confluence. Additionally, documents and manuals creation for team members availability.Responsibilities: •Ensure that the processes are integrated and connected across the complete business processes between Adobe Marketo and Salesforce.•Create process maps based in BPMN standard for As-Is and To-Be processes in the complete End-To-End sales funnel for Salesforce and Adobe Marketo.•Create business definitions using Microsoft Azure Data Catalogue drawing upon multiple sources.•Conduct individual and small group sessions to elicit information about business processes and requirements.•Assist in the development of Business Intelligence reporting within the Data Analytics team.•Eliciting and documenting user requirements using industry standard tools such as UML, use cases and user stories.•Provide recommendations for improvements in the business processes to the key stakeholders.•Assist in moving from As-Is and To-Be business processes driving improvement throughout the organization.

Sydney, New South Wales, Australia

Achievements: •Increased support tickets in the last three months of 2019, reducing them by prioritising and dividing them by expertise areas, achieving in a 70% support tickets reduction in less than one month.•As result of previous security audits, it was necessary to update our physical servers by updating to the newest version of Windows server, achieving two of three of our servers in three months, migrating all the systems such as reporting tool (Cognos), web applications for Complains department, printer server and our tasks schedule for maintenance routines.•Because of security implementations for our computers, it was necessary to replace and/or upgrade our office computer equipment, achieving in 100% the update in 2 months, including laptops, PC’s and mobiles.•Every year it is necessary to validate the security documentation, analysing the previous BCP documentation, the department determined that was necessary to update and run different tests as part of the audit process, achieving and completing the documentation and running it one month before of the audit schedule.Responsibilities: •Reports creation for finance and external stakeholders (Cognos and Zendesk).•Creating and analysing new user requirement specifications.•Executing the analysis and diagnosis of IT issues.•Administrating the Active Directory and diverse IT applications.•Complying SLA’s in Jira and Mapfre ticketing system.•Infrastructure improvements and maintenance (Pc’s and Windows Server upgrades, computers renewals).•Performing the appropriate support and implementing solutions related to security of information (patches, updates, upgrades).

Mexico City, Mexico

Achievements: •Assigned to American Tower Corporation to the Mercury program, delivered the As-Is and To-Be process mapping for Salesforce implementation in Brazil, Colombia, Mexico, Chile, Argentina, Costa Rica and Peru (LatAm), achieving the 100% of the expected mapping process in six months.•During the program implementation, executed the appropriate workshops improvement processes for LatAm, achieving 100% of the workshops delivering in those countries in three months.•After Salesforce implementation LatAm, performed the tool adoption, follow-up and generating the appropriate reports with CRM and the Engineering tool (Siterra) information, achieving the 99% of the complete tool adoption process for LatAm.•Improve our SharePoint website for workshops and collaboration, and establishing a new automatic approval process in the platform for any new documentation area.•Develop a standard for business process stencils in MS Visio and MS Word templates for the area, including the principal characteristics to measure and document them.Responsibilities: •Analysing and mapping process improvements in LatAm Sales departments, and working with the End-to-End Sales process.•Elaborating reports and metrics in Salesforce and Power BI for Senior and Director Offices.•Worked with change management and executing the training for users in the new implemented processes in Salesforce.•SharePoint administration to deliver a most efficient service for company customers.•Generating new Excel reports and views for directors and managers. •Generating new standard Business process stencils to measure new metrics in the area.

Mexico City, Mexico

Achievements: •A brand new hotel client required to improve its marketing channels by implementing a new website, achieving and unifying the three websites design and increasing in 10% the customer’s traffic to the website in one month.•After the increment in insecurity in the city, the manufacturing client wanted to implement a new CCTV system with sixteen cameras, achieving in 100% the implementation in one month.•As result of the incremental clients to have a website, attract more clients to implement their websites or providing their hosting and domain services, achieving ten new potential clients in six months between 2012 and 2013.Responsibilities: •Identifying new potential clients to gather new requirements according with business needs.•Gathering and analysing new requirements to generate the accurate documentation.•Managing diverse projects, coordinating the developing and testing phases, managing the necessary activities to deliver the projects on time and manner.•Supervising the CCTV team to deliver the projects with a high quality and a complete customer satisfaction.•Controlling the hosting and domain services, providing the appropriate information to our customer such as expiration dates, incremental costs or new services.•Coordinating the technical support team to provide an accurate service to our customers.

Mexico City, Mexico

Achievements: •A government institution implemented and adapted their customer register process with Microsoft Dynamics CRM, achieving a success project with documentation, implementation, and tests and put it in production.•Mira real estate project implemented Microsoft Dynamics CRM, and assisted into the new implementation process and documented the change management process, achieving completely the project scope for sales department.Responsibilities: •Identifying and managing new business requirements.•Creating the appropriate documentation for the project.•Effectively communicated schedule, scope, changes and any deviation for projects.•Estimating project implementation and establishing the deliverables.•Scheduling meetings with all the stakeholders and project team.•Managing and coordinating the budget and cost about the project.•Coordinating all consultants assigned to different projects and creating an accurate environment.

Mexico City, Mexico

Achievements: •In 2015 the company experienced a problem in payroll process at the end of the year because the complete department left the company, the IT department performed the complete process and executed the payroll process for our outsourced employees, completed the payroll on time and manner for three months and trained the new people in payroll and financial department.•As result of the new government legislation for creating electronic payslips for employees by the ERP systems, achieving the 100% of the project electronic payslips implementation before the government started to apply diverse sanctions for not comply with the obligation.•After the process department decommission and add the analyst to the IT department, and adopted the projects for sales department implementation, achieving the 100% of the projects executed in 2015 and started the projects for 2016.•After the audits in 2014 from the Head Office in Netherlands and UK, and executed and coordinate the appropriate tasks to perform the increment in security, achieving the creation of the new DRP for the company.•In 2014, the company moved its corporate offices and they made an update in all branches in Mexico, implementing the new telephony system and security services, achieving a successful project for the implementation in different states in Mexico.Responsibilities:•Managing and coordinating the ERP developer team to address the customer technical support and solve their issues in daily operations and processes.•Managing and coordinating the CRM developer team to follow up the new implementations in Salesforce CRM, scheduling meetings, cost and outsourcing hour’s control, as well to follow up the change management process.•Managing and performing the administration of our IT platforms such as ERP, CRM, ATP and GSuite.•Maintain and update the Disaster Recovery Plan (DRP) for the company.•Responsible to update, maintain and manage new requirements for the intranet website.

Master Of Business Administration - Mba & Global Project Management

Informatics Degree, Information Technology

Activities and Societies: Member of the group for special scholarships of DGTIC (DGSCA before) for 1.5 years. Member of Rotaract Club.