-Launch and drive Major Incident Calls for clients, leading the action in order to provide a quick problem resolution-Attend virtual rooms where clients elevate cases and request major incidents, launching the same within 15 minutes in order to solve the problem immediately-Using Salesforce as chat tool in order to receive ticket elevation and major incident requests

*IT Operations Support Analyst Engineer*Global Functions Domain SME Platform Applications Support such as Tidal Scheduler (recovering Jobs) and others HP/HPE Applications*Unix/Linux and Windows intermediate level Support for Application Servers.*Designated to Support HP Inc Client Applications.*Designated to Support HP Enterprise client Applications and infrastructure

*Core Team member in project TURBO (continuous improvement), which objective was to optimize the new engineers learning curve from 3 months to 1 month.*Continuous collaboration with other teams like L2/L3, CSI and Backups L3 in order to improve, teach, adapt and increase knowledge for them and our team.*Reduce ticket backlog for backups domain from 200/300 level to less to 50 as average and couple of time down to ZERO. Country recognition received because of this achievement.*Piloted a project called PIT where I was able to optimize the performance of the engineers. The assistance rate improved to 100% in the first week and overall productivity improves from 60% to 90% in the first 3 weeks. The productivity rate was stable during 6 months until the project was cancelled.*IT Operation Support Analyst Engineer.*Global Functions Domain SME Platform Applications Support. *Unix/Linux and Windows intermediate level Support for Application Servers.*Designated to Support HP Inc Client Applications.

* IT Operation Support Analyst Engineer.*Global Functions Domain SME Platform Applications Support. *Unix/Linux and Windows intermediate level Support for Application Servers. *SME for Servers backups domain (Data Protector application). *Team Lead for Servers backups domain.*WEB Applications Domain Team member and Lead. *Designated to Support HP Inc Client Applications.*Selected to participate on the "Reverse Mentoring program" dedicated to do coaching to Managers.*As Backups SME I optimized the learning curve from 1 year to 6 months successfully implementing a new way of teaching during the trainings.

*IT Operations Support Analyst Engineer*Global Functions Domain SME Platform Applications Support. *Unix/Linux and Windows intermediate level Support for Application Servers.*Tidal scheduler experience (recovering Jobs).

*Administration of Computer Center*Corrective and Preventive Maintenance to Computers