Alejandro C B. Email & Phone Number

Central America And Caribe

Business Partnership Google Apps and Software development

Centralamerica And Caribean

I have worked with top companies (Fortune 500) in the Contact Center industry in various areas, my areas of expertise are: New Business Development, Team building, Sales, ORGH, CSAT, HR-hiring and staffing, Change Management, New emerging accounts/markets

San Salvador, El Salvador

Strategic Consulting for local and foreign companies in SocialMedia areas such as: e-marketing, e-ad, generating Content, Public Profiles, generating new markets, etc.Strong Business accumen over the years, specially in contacting new business/Clients/PeopleStrong Networking,Our main difference among other (digital) agencies is: the Value add!! Data Analysis and Actions, constant feedback, personalized service, customized profile, etc

Tampa, Fl, Us / San Salvador, El Salvador

•Started and developed the customer service area with in El Salvador offices for SUG, Responsible for the planning and execution of the contact center in El Salvador including areas such as: customer Care, Credit and Collection, Inside Sales, Order Entry, marketing and the reception for Corporate Office (based in Tampa)Responsible for recruiting (hiring, staffing, headcount planning, creating cross-functional teams, training, etc)Currently responsible to drive for excellence in customer… Show more •Started and developed the customer service area with in El Salvador offices for SUG, Responsible for the planning and execution of the contact center in El Salvador including areas such as: customer Care, Credit and Collection, Inside Sales, Order Entry, marketing and the reception for Corporate Office (based in Tampa)Responsible for recruiting (hiring, staffing, headcount planning, creating cross-functional teams, training, etc)Currently responsible to drive for excellence in customer service for SUG group.Direct Manager of SUG, DataAge, Headsets.com and Nuance.com (new accounts), Senior Mngmnt team member, responsible for the decision making in El Salvador Office. Currently directly responsible for 6 divisions (45 direct employees) Show less

San Salvador, El Salvador

Responsible to drive metrics and performance for 15+ sales group, call center specialist, Developed and created cross-functional team from bottom to top (on time limit bases) (SRS -Resolution specialist) where core competencies on staffing and hiring were put in practice, Restructuring experience: Planned the movement of over 86 team members to different areas and developed their training, coaching and on the job training, Driven for core metrics through sales initiatives such as incentive plan… Show more Responsible to drive metrics and performance for 15+ sales group, call center specialist, Developed and created cross-functional team from bottom to top (on time limit bases) (SRS -Resolution specialist) where core competencies on staffing and hiring were put in practice, Restructuring experience: Planned the movement of over 86 team members to different areas and developed their training, coaching and on the job training, Driven for core metrics through sales initiatives such as incentive plan for sales & CCare team members (300 tm) pay planning and driven sales contest, to positively impact sales metrics and productivity. Strategic Thinking, Data Analysis and Solid team building Show less

San Salvador, El Salvador

* Developed and created cross-functional team from scratch (on time limit bases) (SRS)where core competencies on staffing and hiring were put in practice, * Restructuring experience: Planned the movement of over 86 team members to different areas and developed their training, coaching and on the job training,* Driven for core metrics through sales initiatives such as incentive plan for all salesteam members (300 tm) pay planning and driven sales contest, to positively impact… Show more * Developed and created cross-functional team from scratch (on time limit bases) (SRS)where core competencies on staffing and hiring were put in practice, * Restructuring experience: Planned the movement of over 86 team members to different areas and developed their training, coaching and on the job training,* Driven for core metrics through sales initiatives such as incentive plan for all salesteam members (300 tm) pay planning and driven sales contest, to positively impact salesmetrics and productivity.* Able to adapt quickly methods and procedures to constant changes in the business unit,(ability to Deal with ambiguity)Led the recognition program throughout entire Site (Us Sales, Tech support and LA),responsible for creation, development, execution and deployment for the recognitionprogram for All Dell employees in ES (Dell Store project) with a 4 month execution. Show less

San Salvador

Led a Sales Team of 15-18 people, responsible for $1.5 million monthly quota. 4 out of 6months period quota was achieved.Being responsible for driving results in sales metrics (quota attainment) and Call centermetrics (productivity) Micro/macro managed, responsible for developing direct reports, for motivate teams, anddevelop a cross-functional team. Not only focused on sales but also customer care orientedDriven for results through coaching middle and low performers on… Show more Led a Sales Team of 15-18 people, responsible for $1.5 million monthly quota. 4 out of 6months period quota was achieved.Being responsible for driving results in sales metrics (quota attainment) and Call centermetrics (productivity) Micro/macro managed, responsible for developing direct reports, for motivate teams, anddevelop a cross-functional team. Not only focused on sales but also customer care orientedDriven for results through coaching middle and low performers on the team to effectivelyachieve results quarterly.Driven management skills within sales team such as accountability, motivation, managedcomplex situations on metrics and human resources (HR issues),Driven for strategy: proven skills to work on specific action plans short/long term topositively impact on results. Show less

El Salvador

Main function: driven for results through coaching and motivating reps: buildingeffective teams, developed sales skills/tactical skills through actively listening andtaken action plan, strategic planner: working aligned with Sales Managers.Team driven for results: people accountability; motivation rep to hit metrics/goals.Driven for individual goals / team goalsEnsured performance and results achieved by individual coaching on daily basisMain achievement: Promoted to… Show more Main function: driven for results through coaching and motivating reps: buildingeffective teams, developed sales skills/tactical skills through actively listening andtaken action plan, strategic planner: working aligned with Sales Managers.Team driven for results: people accountability; motivation rep to hit metrics/goals.Driven for individual goals / team goalsEnsured performance and results achieved by individual coaching on daily basisMain achievement: Promoted to Sales Manager. Show less

First supervisor hired by Teleperformance El Salvador (jan 2004) main task :educate andmotivate telemarketing representatives and driven results through core metricsachievements.building effective teams, developing sales skills/tactical skills, strategic planner:worked aligned with customers (Banamex, Fedex, Banca Serfin)Selected achievements: fastest ramp up Team first quarter Fedex campaign: my team was thefastest in ramping up in the whole outsource story of Fedex… Show more First supervisor hired by Teleperformance El Salvador (jan 2004) main task :educate andmotivate telemarketing representatives and driven results through core metricsachievements.building effective teams, developing sales skills/tactical skills, strategic planner:worked aligned with customers (Banamex, Fedex, Banca Serfin)Selected achievements: fastest ramp up Team first quarter Fedex campaign: my team was thefastest in ramping up in the whole outsource story of Fedex, 2004. Show less

San Salvador, El Salvador

Commercial Advisor for Consumer/Business, financial services, top ranked sales executive, in the creditcard area.

San Salvador El Salvador

Counter and ticket Agent at Credomatic Representaciones Turisticas.

Sal Ato

My first Job, at TACAInternational Airlines (back in thedays it used to have this name) was as a counter agent in SAL ATO mainly in charge of customer service (pax) checking and taking care of boarding operations/ receiving passenger. Main Focus on CSAT, OPS, Airlines.

Bachelor In Business Administration, Mercadeo Y Administracion De Personal, Pensum Closed

Activities and Societies: apoyo a concejo estudiantil, voluntario para el Proyecto de ayuda a damnificados del Huracán Mitch 1998..

Esl, English, English Diploma

Activities and Societies: Learned English as a Second Language Summer Course: ESL (English as second language) Accomplishment: English.

High School Diploma Specialized, Physics And Math

English Course, Esl, English

Activities and Societies: Summer camp