Branch Operations Manager
Current• Inventory Management: Led inventory functions including cycle counts, inventory accuracy, adjustments, physical inventories, and returns to vendors. Managed discontinued inventory processes and enforced sample policies.• Logistics Oversight: Enforced freight policies, processed freight payments, and controlled freight costs to ensure efficient and cost-effective logistics operations.• Showroom & Facility Management: Maintained showroom cleanliness, managed sample inventory and literature, and ensured proper maintenance of facility equipment.• Customer Service Excellence: Managed order entry, crosschecked accuracy, processed paperwork, and delivered superior service in both showroom and contractor areas. Set up new parts and accounts, processed invoices and enforced pricing accuracy.• Warehouse Operations: Oversaw safety protocols as Branch Safety Program Coordinator, ensuring compliance with OSHA regulations. Managed inbound/outbound shipments and returns.• Purchasing & Inventory Control: Handled purchasing from NDC and non-FTI vendors, applied min/max inventory practices, managed branch transfers, and reviewed backorders.• Credit Management: Processed customer credit applications, enforced company credit policies, conducted weekly collection calls, and managed account payments.• Cash Handling & Financial Management: Managed all cash receipts, daily bank deposits, and petty cash fund.• Human Resources: Managed weekly payroll reporting, facilitated hiring and interviewing processes, and maintained a positive work environment. Monitored overtime needs and budget.• Event Coordination: Organized in-house events such as Customer Appreciation Events and Vendor Seminars.• Payment Processing: Handled payment processing via EPMX system.• Sales Management: Developed, maintained, and grew relationships with walk-in customers.
