I am confident that my strong customer service and technical support skills will prove to be an asset to a team whose values and standards align with my own. I am an independently motivated individual with strong organizational skills, who is seeking a position that will allow me to utilize my interpersonal and problem-solving strengths within the tech industry. As someone who values providing personable assistance and works beyond the requirements listed in a job description, I feel that I will be a great asset to your organization.*ACHIEVEMENTS*-Had the privilege of working with the world's most popular professional gaming andesports organization "FaZe Clan", which has a net worth of $500 Million USDand over 510 Million Followers.-Acquired over 200+, 5 Star Reviews between both my Discord Server andFacebook page.-Started a Blog in Quora, bringing website traffic accumulating 2.8 Million+views across the platform
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Founder And CeoTech In A TuxVancouver, Bc, Ca
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Co-Founder & CeoTech In A Tux Nov 2019 - PresentVancouver, British Columbia, Canada- Established a donation-based startup offering technical support for both Windows and Mac computers, specializing in building, repairing, optimizing, restoring, refurbishing, and backing up data according to the client's needs.- Assisted over 500+ clients with their technical issues in a courteous, professional, and personalized manner, while maintaining a positive relationship with them.- Configured systems for cryptocurrency mining using user-friendly software, and installed game texture packs and emulators at the client's request.- Followed up with clients to ensure their complete satisfaction after providing my services.- Assessed system hardware and software and recommended modifications to improve speed and reduce lag time.
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Tier 2 It Support TechnicianLong View Systems Oct 2023 - Apr 2024Vancouver, British Columbia, Canada- Experienced with Active Directory, O365, Azure (Entra), ITIL, SharePoint, Teams, Hyper-V, VPN's & RDP- Submit fully documented customer issues into the ServiceNow ticket management system- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment- Conduct remote troubleshooting via TeamViewer, ScreenConnect, LogMeIn123 -
It SpecialistNucleus Networks Feb 2022 - Sep 2022Vancouver, British Columbia, Canada- Managed support tickets related to network, email, hardware, user issues, decommissioning, data destruction, and password management.- Configured workstations with customized software requirements and automated settings for multiple clients, and provided remote assistance to clients.- Delivered onsite technical support to clients as needed.- Provided interpretation and translation services for Hispanic/Latin American clients.- Communicated technical information in a clear and concise manner to promote better understanding for non-technical individuals. -
Call Center RepresentativeBritish Columbia Automobile Association Feb 2019 - Nov 2019Vancouver, British Columbia, Canada- Managed inbound and outbound calls using computer and call center software systems for 50+ members per day.- Demonstrated strong problem-solving skills and decision-making abilities.- Achieved and exceeded monthly sales goals by generating new leads.- Effectively managed multiple projects using strong organizational and time management skills.- Motivated and inspired team members through successful leadership capabilities.
Alejandro Calle Education Details
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Npower Canada │ Vancouver, BcA-
Frequently Asked Questions about Alejandro Calle
What company does Alejandro Calle work for?
Alejandro Calle works for Tech In A Tux
What is Alejandro Calle's role at the current company?
Alejandro Calle's current role is Founder and CEO.
What schools did Alejandro Calle attend?
Alejandro Calle attended Npower Canada │ Vancouver, Bc, Langara College, Self-Educated.
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Alejandro Calle
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