Direct and control the operations department to ensure that the processes are given at optimal times and offered to customers ensuring full customer satisfaction and thus achieve the loyalty of them, reviewing and evaluating providers services seeking to improve trading conditions thus achieving better benefits are passed on to customers, responsible for all daily decisions and corporate functions involved with the operations area, achieve the efficient management of all physical, human and financial resources made available to ensure that business processes are made on time and according to the objectives of the company.Additional functions:* Participate as required in the analysis of the amount of investment needed to achieve the expected sales.* Design and modify routes to keep improving work processes.* Dealing directly with group leaders and be aware of the situations presented with dependents.* Greeting customers and have the ability to resolve concerns and complaints* Handle with diplomacy internal and external conflicts.* Know and understand all or processes and resources used.* Identify and implement knowledge management technical, human and logistical requirements necessary to meet its goals and objectives* Follow up on all projects and answer customer leads for the same.* Is responsible for reporting promptly and according to the requirements necessary information for billing

Build and design the forecast of company sales based on statistical models, considering averages, events, promotions and market trends, ensure the correct forecast for SBU (Forecast Accuracy), Prepare the Monthly Account Planning Process-Mapp and lead the process of S&OP, lead meetings planning with Marketing Managers, reviewing the recommendations of forecast sales and inventory targets, service levels, emphasizing transitions, introduction of new products and promotions, Perform ongoing analysis of the demand and make recommendations according to the market trend to avoid generating Exc & Obs, The Demand Planner is the integration point into the sales and commercial organization. Basic forecast modeling is the responsibility of this position. This position leads the dialogue each month for their respective customers and products with key counterparts in Sales and Marketing.Basic Functions:•Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.•Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.•Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.•Interact with sales, marketing, and customer finance to understand demand forecast drivers.•Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.•Use and maintain the Demand Planning software as the primary forecasting system tool.•Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.•Closely coordinate and communicate customer action plans with supply planning

Direct, control and manage the business processes to comply with the objectives of it, Ensure compliance of procedures and safety standards, promote and develop the business of freight forwarder for both freight import and in export, sea, land and / or air according to the sales and marketing program, Promoting and implementing policies established permanently in the Integrated Management System - SGI, act in a timely manner to meet customer requirements the ULS services, Executive Management Report any anomalies that goes against the SGI, analysis, planning and defining the structure

Executing and logistics planning services Door to Door, track shipments to import, export, air and sea shipments, management regimes import, export, transshipment free trade zones and break bulk cargo for the oil sector projects, updating tracking and billing systems, prepare and submit import documentation, export air and sea, meet quality standards effective communication, reliable and timely customer, increase the effectiveness and efficiency of processes through the generation corrective and preventive actions, to achieve customer satisfaction and retention through the implementation of quality standards of the company and KPI's of the operation