Set up a Point of Sale (POS) system; Creating instance; Database preparation including master file upload; IT network setup; Printer setup;Participated in Employee Acceptance Testing to ensure that the client's requirements were met and the system was functional;Quality Assurance i.e. burn testing of the Purchased OrderFacilitated and conducted presentations/demos to the key officers, as well as training on how to navigate the system for the users in various industries such as: Retail (restaurants, groceries, merchandising, pharmacies, etc.) and Membership AssociationsProvided remote and hardware support for the POS SystemCoordinated issues and concerns found during the User Acceptance Testing (UAT) to the developers for immediate action and fix;Assisted on the following activities following BIR Compliance:Daily generation of X-read (total sales per cashier) and Z-read (total sales at the end of the day)Product specification for business’s Permit to Use of the POS System

Answered 25 - 35 calls per day exceeding quota by 15%Provided prompt customer support with a professional, friendly, and patient attitudeProactively memorized over 55 company products and servicesListened, diagnosed, and resolved technical issues guiding customers through step-by-step solutionsPolitely addressed any customer complaints, escalating to management when necessary