Alejandro Castro Sánchez Email and Phone Number

Project administration, planning and follow up fiber optic network implementation.Develop and manage execution taking into account, project governance model, risk and issue management plant. Ensure project execution in accordance with te contract, review the project performance AND execute requiered control actions yo improve performance.Difine initial esquedule, establish project costs and revenue baseline. Monitor, control and report variantes against baselines.

On behalf of Huawei assigned to antenna swap and refarming project in AT&T Mexico.Drive Test analysis, KPI's verification and antenna configuration for sites or clusters, following customer network criteria.Antenna Swap and Refarming analysis report for Huawei troubleshooting and validation of UMTS. LTE and VoLTE services in AT&T network. Provided information on the quality of service, recommended changes to improve the quality of service.Provide optimization proposal to improve… Show more On behalf of Huawei assigned to antenna swap and refarming project in AT&T Mexico.Drive Test analysis, KPI's verification and antenna configuration for sites or clusters, following customer network criteria.Antenna Swap and Refarming analysis report for Huawei troubleshooting and validation of UMTS. LTE and VoLTE services in AT&T network. Provided information on the quality of service, recommended changes to improve the quality of service.Provide optimization proposal to improve KPIs and performance. Show less

On behalf of Ericsson assigned to implement Telefonica SOC•Develop statistical models to correlate network quality and service data, network KPI reports, and services.•Provided information on the quality of service, recommended changes to improve the quality of service.•Researched and diagnosed recurring/systemic problems.•Performed service impact analysis.•Proposed alternatives to proactively manage and improve the customer experience.•Validated nodes traffic… Show more On behalf of Ericsson assigned to implement Telefonica SOC•Develop statistical models to correlate network quality and service data, network KPI reports, and services.•Provided information on the quality of service, recommended changes to improve the quality of service.•Researched and diagnosed recurring/systemic problems.•Performed service impact analysis.•Proposed alternatives to proactively manage and improve the customer experience.•Validated nodes traffic migration from TEMM to AT&T•Support the implementation of the telephone SOC, provide training and knowledge transfer of the Ericsson Expertice Analytics tool,•Participate in activation of MOCN between the TEMM network and AT&T. Show less

On behalf of Nokia assigned to manage service team in UltranetUltranet project, 4.5G serviceStart-up of more than 80 sites in Puebla and Atlixco, Sotf Launch phase of the project.Support Ultravisión LTE Advance network.Monitoring in the NOC, through NetAct, NSP, BTS Site Manager, MW Siklu. Attention and solution of customer requirements. Reports of alarms and activities, documentation of problems. Reports of performance executives and KPIs for managers and area… Show more On behalf of Nokia assigned to manage service team in UltranetUltranet project, 4.5G serviceStart-up of more than 80 sites in Puebla and Atlixco, Sotf Launch phase of the project.Support Ultravisión LTE Advance network.Monitoring in the NOC, through NetAct, NSP, BTS Site Manager, MW Siklu. Attention and solution of customer requirements. Reports of alarms and activities, documentation of problems. Reports of performance executives and KPIs for managers and area managers, with the purpose of analyzing expansion strategies.Bring continuous attention and solution to the customer.Develop report tracking and documentation of troubletickets.Initial diagnosis of incidents.Records, deletions and changes of devices in the monitoring tools.Remote and face-to-face support in maintenance windows and ATP's. Show less

Planning, configurations and implementation RBS operation for indoor environment. Coordinate fields technicians to perform integrations and start-up of RBS Ericsson.Track the progress of the projects that provide a solution to a complaint coverage of a Corporate client, Business or Strategy for Telcel.Monitoring RBS Ericsson (Cygwin Terminal, RBS Element Manager), alarms, users, traffic, VSWR.Prepare reports for control, follow-up and information for the areas involved, Executives… Show more Planning, configurations and implementation RBS operation for indoor environment. Coordinate fields technicians to perform integrations and start-up of RBS Ericsson.Track the progress of the projects that provide a solution to a complaint coverage of a Corporate client, Business or Strategy for Telcel.Monitoring RBS Ericsson (Cygwin Terminal, RBS Element Manager), alarms, users, traffic, VSWR.Prepare reports for control, follow-up and information for the areas involved, Executives, Managers and Chiefs.Drive test and walk test (SwissQual QualiPoc, Nemo Handy).Start-up more than 200 Indoor sites in 9 Region (CDMX, Estado de Mexico, Morelos, Hidalgo), participated implementation in the CDMX Metro service (finished platform phase, expansion tunnels in process). Show less

Generate and document processes in operations area.Configuration, upgrade, installation, preventive and corrective maintenance computer equipment and peripherals (scanner, footprints readers, webcams, printers, and biometrics devices).Identify and resolve issues, bugs in beta versions applications of company.Training and management operational staff (+20 persons).Work field, presence and remote support for final users.Provide services to SSP (Estado de Mexico… Show more Generate and document processes in operations area.Configuration, upgrade, installation, preventive and corrective maintenance computer equipment and peripherals (scanner, footprints readers, webcams, printers, and biometrics devices).Identify and resolve issues, bugs in beta versions applications of company.Training and management operational staff (+20 persons).Work field, presence and remote support for final users.Provide services to SSP (Estado de Mexico andTabasco), DGP (CDMX) Show less

Coordinate team of engineers, technicians, operational staff and drivers.Logistic, assembly, installation, configuration and maintenance of modules enrollment (computers, printers, scanners, webcams, biometrics devices).Configuration networks LAN, WAN.Administration databases (backups, synchronization with central terminal) SQL server. Administration and configuration servers Windows Server 2012.Training and management operational staff (+80 persons).Field work, presence and… Show more Coordinate team of engineers, technicians, operational staff and drivers.Logistic, assembly, installation, configuration and maintenance of modules enrollment (computers, printers, scanners, webcams, biometrics devices).Configuration networks LAN, WAN.Administration databases (backups, synchronization with central terminal) SQL server. Administration and configuration servers Windows Server 2012.Training and management operational staff (+80 persons).Field work, presence and remote support for final users.Leaded Project TDT (transition to digital television) organized by SCT in the estates of: Estado de Mexico, Zacatecas, Sinaloa, Aguascalientes, San Luis Potosí, Coahuila y Chihuahua. Show less

GNOC Mexico, support Sprint Network1st y 2nd level for backhaul transport issues.Monitoring key indicators of performance KPI´s.Event Management and Incidences.Validate operation of trunk groups E1´s, E911, Ethernet, fiber optic and microwave links.Support and management restoration activities during network outages.Monitoring RBS Sprint (USA), remote support to field technicians, management access, communication with suppliers, Telco’s and carries to verify status of… Show more GNOC Mexico, support Sprint Network1st y 2nd level for backhaul transport issues.Monitoring key indicators of performance KPI´s.Event Management and Incidences.Validate operation of trunk groups E1´s, E911, Ethernet, fiber optic and microwave links.Support and management restoration activities during network outages.Monitoring RBS Sprint (USA), remote support to field technicians, management access, communication with suppliers, Telco’s and carries to verify status of progress not operating sites.Recommend and implement process improvement activities.Software updates in network customer, identification and resolutions network issues.Analyzing cause-error terms of service.Executions of Windows maintenance, communication and coordination directly to end users. Provide customer supportParticipated in Graduate Ericsson program. Provide support to Sprint network (USA) DIE team (Disconnect in Errors), and Tier 1 Samsung. Show less

Production of mechanisms internal, final assembly of product, functional testing, installation, commissioning and monitoring of parking equipment (barriers, emission and validated ticketmachines, automatic payment station)Preventive and corrective maintenance, face to face and remote support, customer supportConfiguration, manage and update applications installed on parking equipment.Elaboration internal operating reports and end users reports.Training and management… Show more Production of mechanisms internal, final assembly of product, functional testing, installation, commissioning and monitoring of parking equipment (barriers, emission and validated ticketmachines, automatic payment station)Preventive and corrective maintenance, face to face and remote support, customer supportConfiguration, manage and update applications installed on parking equipment.Elaboration internal operating reports and end users reports.Training and management operational staff.Expositor in international events: Expo Transpoquip Latin América 2011 y 2012, Airport Infra Expo 2012, Expo Shopping 2012 all of them in Sao Paulo, Brazil. Technical support Las Américas Mall Quito,Ecuador; Angelopolis Mall Puebla; Hotel Camino Real and Cineteca Nacional CDMX. Show less