Alejandro Cañón Email & Phone Number

Passionate process automation SME with 16 years of international experience focused on business objectives achievement through process automation and transformation, based on a holistic approach composed of several IT Management disciplines: IT Services Management (ITSM), Information Security Management (ISM), and IT Asset Management (ITAM); with soft-skills like Organizational Change Management (OCM), project management and continuous improvement management.In 2024, PeopleCert recognized Alejandro as an ITIL Ambassador for Latin America, acknowledging his track record and commitment to technology-based process automation.Proven knowledge and hands-on experience with ITSM and ITOM solutions such as Aranda, BMC, Proactivanet, and ServiceNow. Passionate about the ITSM and ITOM market landscape, know (both sales and technical) about solutions such as Atlassian Jira, Broadcom, Invgate, Ivanti, ManageEngine, Serviceaide, and SysAid.Strong knowledge and experience with low/no-code workflow and process management platforms such as Power Apps, Power Automate, Bizagi, and BMC Action Request. Proven knowledge and experience implementing AI-based solutions for workflow automation, using Open AI and Azure Cognitive ServicesFormer accredited trainer for ITIL®, ISO 20000, ISO 27000, and Cloud Computing courses. Speaker in presentations/seminars spreading the word of IT Service Management as a holistic approach to business transformation. ITIL® 4 Foundations Courseware Reviewer.PMP®, ITIL® Expert / Managing Professional, ISO 20000 Expert, ISO 27001 Professional certified. Product Owner and Disciplined Agile Scrum Master certified.Alejandro has an MBA from the University of Chile and studied abroad at ESCP Europe (Paris République campus). Also, he is a Computer Engineer (Professional Qualification) and a Bachelor of Sciences in Engineering (Undergraduate) from UTEM Chile.