Alejandro Cervantes Email & Phone Number

Medellín, Antioquia, Colombia

United States

• Conduct virtual interviews with candidates that meet our client’s hiring criteria, completing 85 interviews weekly, on average• Collaborated with the development team to identify deficiencies in the hiring processes to increase product value• Improved client’s job post to hire ratio by 25%• Solely responsible for handling all Spanish-speaking candidates and clients• Participated with the “Job Squad” volunteer team to teach job seekers how to navigate our web platform

Austin, Texas Metropolitan Area

San Antonio, Texas Area

Non- Commissioned Officer Dec 2011-CurrentU.S Army Reserves Austin, TX•Ensured all personnel have the appropriate training and tools to continue the mission.•Trained various units of soldiers for readiness and proficiency while promoting positive teamwork and instilling a high level of professionalism.•Mentored and trained soldiers from different backgrounds skills.•Responsible for ensuring all standards of operations and security guidelines are met.

United States

Austin, Texas Metropolitan Area

•Primary point of contact for candidates and clients throughout the full hiring cycle (i.e. communicate status; answer questions; follow-up efforts via phone, email, or chat.)•Monitored the hiring process paying specific attention to the continued flow of candidates through the client pipeline.•Developed relationship with clients, candidates, and strategized closely with sales counterparts•Contributed to a cohesive team environment and utilized coaching and feedback to improve performance while having the confidence and knowledge to influence others.

United States

 Analyze global source hotel performance data to identify areas for improvement then subsequently establish and implement solutions to resolve the low productivity/satisfaction/performance issues. Assist in hotel operations management including to supervising and scheduling auxiliary staff shifts and job tasks, review daily work performance to ensure quality and completion, and updating hotel database. Assist with managing the hotel front desk, lobby, and guest amenities to make sure guests are checked in timely, correctly, and satisfactorily.

Austin, Texas Area

•Operated and managed a home appliance delivery and installation business for major clients such as Sears•Created and managed work schedules, delivery requests, and employee incentive programs for nine employees•Managed business finances such as budget planning, general ledger, accounts payables/receivables, and payroll•Created and implemented a Contractor Training Program to expand learning for entry level contractors

Austin, Texas Area

 Responsible for all retail operations across four states (Michigan, Pennsylvania, Massachusetts and Louisiana) including receiving, entering, scanning, filing, and storing all contracts, as well as finding qualifying businesses who will accept food stamps through an Electronic Benefit Terminal (EBT) Quickly and effectively solved customer issues, as well as internal business issues, related to the WIC program Successfully collaborated with and implemented the Electronic Benefit Terminal program for two states Reviewed and enter retailer personal and financial information into the data base on daily basis Redesigned and improved the process of filing hundreds of hard copy documents received by the retailoperations department on a daily basis

Bba, Business Management

Business Administration And Management, General