Alejandro Chaves Email & Phone Number

Colombia

Colombia

Service manager responsible for planning, excecution and service delivery for field operation.Responsible for logistics and supply chain for goods nationwide.Oversees the scheduling and training of field service representatives. Handles service contracts with third part companies with +300 operational people on the field.Define and develop processes, guidelines, and policies to certify an efficient service delivery. Design operational model for field services nationwide.Assure customer experience keeping track of customer journey Provide input to strategic decisions that affect the functional area.

Bogotá D.C., Colombia

• Support initiatives for infrastructure, investment and deployment for Information Technologies by Creation for procedures, manuals and instructive for the organization. Leading continuity plan, disaster recovery and service virtualization. Customer and providers support, managing administration and performance tools Netview, Windows server 2012.

• Develop and supervision of strategies to ensure the proper post-sales service level for telecommunication devices of CLARO Colombia customers.• Management of performance indicators (KPI) and risk management for post-sales operation of CLARO Colombia.• Responsible for contract negotiation with different manufacturers, following the corporate budgets and forecast to achieve corporate service sales goals.• Planning, implementiation and supervision for the annual budget of consumer device operation.• Supply Chain Responsible for spare part and supplies nationwide for post-sales consumer device operation.• Responsible for logistics control, inventory management nationwide, purchase, import and nationalization of equipment, spare parts and supplies for business continuity.• Working with Sales department to identify new business opportunities to offer end-to-end services to electronic devices providers in Colombia.• Coordination and supervision of projects to ensure SLA trade agreements and the profitability of them• Planning and development of business and technical strategies for private and public bidding processes.

Bogota

• Post-Sales Engineer for Wireless and fixed operators in Colombia, providingassistance to customers and partners, analyzing requirements and possible solutions for major customer issues from access (wireless or wired networks),transmission and services provided.• Project Manager for Huawei Authorized Service Centers. Gather therequirements, review the viability with the technical area and the budget, to supervise the development and the implementation stages.• Consultant for IPTV deployment in ETB Network regarding Devices capabilitiesand requirements for services provided.• Responsible to perform interoperability test for new fixed devices in currentnetwork operators for broadband access specially focus on TR069 protocol forEMCALI, Telecom, UNE and ETB.• Services bidding responsible in charge to provide information requested in RFIand RFPs for government and public bids

Bogota

Support and Management Engineer for Xdsl Links over Networks EDA Ericsson, Imananger N2000, Huawei, Newbridge Alcatel, SOA Marconi Fault detection on platforms for xDSL connections for their correction, supported and improves.To be present and to lend aid for the extension and migrationof the bandwidth available for the customers on platform ATM of ALCATEL Newbridge 5620.Provide support to technicians at emergencies presented for Great Corporative Customers on Frame Relay linksAnalyze, research, install, and create procedures for secure transmission network systems, and telecommunications networks.

Especialista En Telemática, Telecommunications Engineering

Electronic Engineer, Computer Systems Networking And Telecommunications