Alejandro Ciffoni Email & Phone Number

• Maintains organization by establishing recruiting, testing, and interviewing programs and candidate selection.
• Conducts and analyze exit interviews; recommending changes.
• Increased revenues since company inception (2009) by 20% on a yearly bases.
• Increased client retention on a yearly bases by 20% through the implementation of new activities and programs.
• Increased new clientele traffic by 10% yearly through the implementation of social media marketing campaigns.
• Conducts job and performance evaluations.

• Responsible for the development of annual business plans for the tennis, aquatics and gym.
• Responsible for the implementation of all marketing initiatives for the department.
• Contributes to the development and management of marketing and communications and manages departmental expenditures within budgetary requirements.
• Day to day application of leadership skills to mentor and develop staff and independent contractors.
• Advises tennis committee and board of directors on emerging trends and potential areas of growth data gathering.
• Development and implementation of market/area strategies to capture and increase member engagement base.

• Maintain business relationships with all levels of management to ensure policies are timely addressed.
• Prepares employees for assignments and position related events, by establishing and conducting orientations and training programs
• Manage $1 million dollar sales for approximate 280 accounts; lead the planning and execution of the club’s annual sales plans and budget.
• Prepared forecasts, budget allocation, and end of the month financial reports and analysis.
• Monthly & quarterly payroll analysis and management.
• Develop cost savings proposals to decrease club’s turnover, price increases, and managing labor costs.

• Managed and train a staff of 40 employees ensuring schedule coordination and completion of assignments
• Conducts job and performance evaluations.
• Schedule payroll and supervised staff of 2 restaurants, room service, deli and bar.
• Managed daily hotel occupancy % to maintain cost of labor at a minimum.
• Responsible for yearly employee review and salary increase.
• Assisted in the implementation of new hotel policy and guidelines to ensure customer satisfaction.

Mba, Business Administration

Bachelor'S, Business Administration

Activities and Societies: Hosteurs SocietyI was part of the Hosteurs Society. A society that was responsible for setting up, organizing.