Alejandro Ciffoni Email & Phone Number

• Maintains organization by establishing recruiting, testing, and interviewing programs and candidate selection.• Conducts and analyze exit interviews; recommending changes.• Increased revenues since company inception (2009) by 20% on a yearly bases.• Increased client retention on a yearly bases by 20% through the implementation of new activities and programs. • Increased new clientele traffic by 10% yearly through the implementation of social media marketing campaigns. • Conducts job and performance evaluations.• Responsible for achieving and exceeding monthly revenue goals by a minimum of 5%• Responsible for the overall management of social media for the company.• Creates and develop all marketing campaigns for the company.• Maintains the work structure by updating job requirements and job descriptions for all new positions.• Manage $400,000 in sales for approx. 100 accounts annually.• Development of month-end financial statements.• Development of monthly and quarterly P&L ratios and overhead expense management.• Manage all partnership negotiations.• Analyze and develop pricing structures.• Prepares weekly/monthly staff ‘s schedules. • Payroll management.

• Responsible for the development of annual business plans for the tennis, aquatics and gym. • Responsible for the implementation of all marketing initiatives for the department. • Contributes to the development and management of marketing and communications and manages departmental expenditures within budgetary requirements. • Day to day application of leadership skills to mentor and develop staff and independent contractors. • Advises tennis committee and board of directors on emerging trends and potential areas of growth data gathering.• Development and implementation of market/area strategies to capture and increase member engagement base.• Monthly sales volume reporting through monitoring of executional KPI.• Responsible for monthly P&L reporting and analysis. • Responsible for month end inventory, supplies and equipment. • Prepares purchase orders and check requests when needed. • Negotiates all contract terms and agreements for the tennis, pool and gym facilities.• Responsible for the development of all member/on-member related tournaments, workshops and conferences. • Analyzes historic data to evaluate prior sales trends and/or consumer patterns and determine the appropriateness and effectiveness of their integration into the communications planning process. • Responsible for the hiring, training and development of new staff to achieve departmental result-oriented goals.• Responsible for exceeding monthly revenue forecast by a minimum of 10% through the implementation of new initiatives and programs.• Conflict resolution and counseling to employees to help them deal with co-workers and management.

• Maintain business relationships with all levels of management to ensure policies are timely addressed.• Prepares employees for assignments and position related events, by establishing and conducting orientations and training programs• Manage $1 million dollar sales for approximate 280 accounts; lead the planning and execution of the club’s annual sales plans and budget.• Prepared forecasts, budget allocation, and end of the month financial reports and analysis.• Monthly & quarterly payroll analysis and management.• Develop cost savings proposals to decrease club’s turnover, price increases, and managing labor costs.• Development of monthly and quarterly P&L and overhead expense management.• Troubleshooting and customer service, ensuring customer satisfaction through follow up and case resolutions. • Produced Spanish language marketing materials, for Latin America and Caribbean market.• Apply strong negotiation and analytical skills, flexibility and sound business knowledge• Experience in negotiating and drafting contracts and agreements.• Create reports in excel such as linking, building and running reports for monthly operating expenses.

• Managed and train a staff of 40 employees ensuring schedule coordination and completion of assignments• Conducts job and performance evaluations.• Schedule payroll and supervised staff of 2 restaurants, room service, deli and bar.• Managed daily hotel occupancy % to maintain cost of labor at a minimum.• Responsible for yearly employee review and salary increase.• Assisted in the implementation of new hotel policy and guidelines to ensure customer satisfaction.• Responsible for the management of par levels at all F&B outlets. • Collaborated with the Banquet Operations to develop and implement new labor allocation models which drove $1M in annual savings.• Calculated and processed all commission payments to 3rd party banquet and sales representatives.

Mba, Business Administration

Bachelor'S, Business Administration

Activities and Societies: Hosteurs SocietyI was part of the Hosteurs Society. A society that was responsible for setting up, organizing.