Alejandro Cotrina Email & Phone Number

Remote

Selected to participate in a rigorous 10-week fellowship career prep program designed to support first-generation college students land a great entry-level position

United States

• Exceed sales targets of $1,000 by efficiently handling transactions
• Provide comprehensive assistance and ensure customer satisfaction through detailed and knowledgeable support.
• Conduct inventory audits and manage stock levels, reducing shrinkage by 8%.
• Evaluate sales data to identify trends and opportunities, driving strategic decisions and surpassing 15% customer retention.

Queens, New York, United States

• Processed invoices for 15 businesses bi-weekly, ensuring accurate and timely billing procedures.
• Worked with sales and logistics departments to verify order details and reconcile 5 to 6 daily invoicing discrepancies.
• Used business software for account management, ensuring accurate financial records for compliance and transparency.
• Responsible for loading packages, ensuring proper handling and timely dispatch to meet delivery schedules.

Jamaica, New York, United States

• Coordinated the shipping and receiving of products for 25 companies, ensuring accurate inventory management.
• Negotiated with vendors to secure favorable pricing and terms, resulting in thousands of cost savings for the company.
• Made several BOLs (Bill of Lading) for carriers and shippers daily which increased efficiency for both parties.
• Conducted customer service by overseeing conflict resolution with clients and third parties.

New York City Metropolitan Area

• Collaborated with team members to maintain a secure and organized environment on time.
• Improved hundreds of cost-reduction measures to optimize facility operations.
• Conducted routine maintenance and repair tasks, ensuring all equipment and facilities were in optimal working condition.
• Trained new custodial staff, enhancing team performance.