Alejandro Cotrina Email & Phone Number

Remote

Selected to participate in a rigorous 10-week fellowship career prep program designed to support first-generation college students land a great entry-level position

United States

● Exceed sales targets of $1,000 by efficiently handling transactions● Provide comprehensive assistance and ensure customer satisfaction through detailed and knowledgeable support. ● Conduct inventory audits and manage stock levels, reducing shrinkage by 8%.● Evaluate sales data to identify trends and opportunities, driving strategic decisions and surpassing 15% customer retention.

Queens, New York, United States

● Processed invoices for 15 businesses bi-weekly, ensuring accurate and timely billing procedures. ● Worked with sales and logistics departments to verify order details and reconcile 5 to 6 daily invoicing discrepancies.● Used business software for account management, ensuring accurate financial records for compliance and transparency.● Responsible for loading packages, ensuring proper handling and timely dispatch to meet delivery schedules.

Jamaica, New York, United States

● Coordinated the shipping and receiving of products for 25 companies, ensuring accurate inventory management. ● Negotiated with vendors to secure favorable pricing and terms, resulting in thousands of cost savings for the company. ● Made several BOLs (Bill of Lading) for carriers and shippers daily which increased efficiency for both parties.● Conducted customer service by overseeing conflict resolution with clients and third parties.

New York City Metropolitan Area

● Collaborated with team members to maintain a secure and organized environment on time. ● Improved hundreds of cost-reduction measures to optimize facility operations. ● Conducted routine maintenance and repair tasks, ensuring all equipment and facilities were in optimal working condition.● Trained new custodial staff, enhancing team performance.