Alejandro De Luca Email & Phone Number

Rosario, Santa Fe, Argentina

-Preparation, analysis and implementation of project plans; review of all intakes/approvals of large accounts.-Lead weekly Squad routines in line with PEAK methodology and provide mentoring to teammates related to initiatives.-Planning, preparing and running quarterly business reviews with clients.-Risk assessment and strategic planning of activities to minimize potential issues.-Responsible for timely project closure and issuing of vendor POs and client invoices.-Ensuring profit of project is maintained through the management of margin.-Building and maintaining strong relationships with customer contacts at the project level, with measurable success in customer ratings.-Effective and timely communication with all stakeholders involved in the project(s), including clients, production business units, etc.-Manage client escalations by driving CAPA process.-Coordinate action plans and communication to resolve issues.

Argentina

-Leads work of global P&M QA teams.-Supervises project coordination and supports P&M QA Leads to ensure timeliness and quality of his team deliveries.-Ensures global teams' capacity planning, resource allocation and outsourcing based on forecasting from PM's is well aligned and coordinated with other P&M QA locations to optimize utilization of global P&M QA teams.-Sets performance goals, which are aggressive, achievable, and tied to long-term goals. Ensures team is fully informed of operational, tactical, and strategic objectives.-Owns and designs Publishing & Media QA processes, manages continuous process improvements, and ensures quality control for all outputs.-Maintains and develops knowledge in area of publishing and media services.-Ensures global P&M QA team activities comply with Global P&M requirements for KPI, quality management, legal requirements, and corporate values.

Rosario, Santa Fe, Argentina

Leads team of Quality Controllers and freelancers and assumes responsibility for quality of provided check performed by QA team. Works proactively on KPI, performance and processes monitoring and improvement in the field of Quality. Involved with quality processes mapping and suggests relevant process efficiency measure criteria. Provides an analysis of current production processes effectiveness and communicate these findings to P&M team (trending, patterns, root causes analysis, suggestions). Monitors defects rates for QA Controllers and provide relevant suggestions for QA check improvement. Provides root cause analysis to internal or external client.

Rosario

-Directing a startup company based in Rosario working with multiple clients in Argentina.-Providing general direction and business counseling, including management, leadership and team coordination assistance.-Doing growth hacking services for small and medium size companies.-Creating and implementing Innovative and efficient digital marketing initiatives.-Providing Community Management services.-Analyzing and applying process, operational and technology improvements.

Rosario

-Resource project/client dedicated teams-Forecast timelines in recruitment and delivery processes taking into account markets, external constraints, possible risks and team capacity-Manage and lead the project team-Detailed project planning and management, including:-Developing and maintaining a detailed project plan-Managing project requisites and deliverables-Task allocation and follow up -Recording and managing project issues and escalating where necessary-Resolving cross-functional issues at project level-Assessing risk and assembling mitigation plans, communicating and intervention-Managing project scope and facilitating the change control process-Monitoring project progress and performance-Providing status reports to the project sponsor-Facilitate communication between onsite/off-shore teams -Liaison with, and updates progress to, senior management-Responsible for multiple projects simultaneously-Produce Project Realization Reports for post mortem analysis-Ensure creation and quality of internal and customer documentation.-Manage co-ordination of the partners engaged in the project -Facilitate cooperation across teams-Prepare team performance reports and develop improvement plan as well as career path -Handle full invoicing and financial reporting process

Rosario

Identifying suitable resources for external clients.Qualifying and onboarding resources providing assistance throughout the process.Negotiating vendors’ rates taking into account all factors involved.Providing follow-up throughout the assignments.Updating the database with all relevant information.Reporting to the Project Manager.Assisting multiple Project Managers in their searches, recruiting technical and linguistic roles.

Argentina

Point of contact of all the divisions in need, following up on open cases and assessing purchases alternatives.Point of contact of suppliers, creation of Purchase Orders, issue, reception, quality and quantity control of the products receivedDesign of the delivery strategy across all divisions.

Rosario

Bilingual Customer Service and Tech Support position for a telecommunications company known national wide in the United States.

Bilingual Customer Service and Tech Support for a worldwide known communications company.Senior Representative (Coordinator)SupervisorMember of the Quality Control departmentTraining Support SpecialistIn charge of coordinating production teams, training new employees, ensuring quality in service delivery, coaching and follow ups.Personnel in charge: 15 employees