Alejandro Frank Email & Phone Number

Romulus, Michigan, United States

• Implement creative incentives to motivate 80 -100 team members and drive incremental revenue to achieve customer promise expectations
• Build and execute productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor

• Marketed the MGM Resorts brand and cultivated customer loyalty to 300 assigned clients using Customer Relationship Management (CRM)
• Developed digital marketing advertisements and strategies for cross property initiatives
• Hosted memorable events at popular venues in downtown Detroit to network and target market guests
• Achieved goals and objectives of the Player Development Department while ensuring compliance to casino rules, safety regulations, procedures and policies Special Projects:Diversity & Inclusion - Employee Network Group.
• Facilitated employee programs and developed curriculum focusing on business acumen, personal growth, and health and wellness
• Coordinated communications projects to vendors, business partners and department heads go meet MGM development goals

Greater Detroit Area

• Facilitated interaction between rewards members, Marketing Executives and Sales Executives
• Analyzed casino play to determine and establish comp profiles for guest reservations
• Processed all reservations and requests from guests, hosts, executives and other resortsAchievements: 2015 100% MGM Grand Detroit Shop for excellent guest service 2014 100% MGM Grand Detroit Shop for excellent guest.

Detroit, MI

Dearborn, MI

• Assisted HR department with on-boarding and orientation. Ensure new employees follow and implement Oakwood Common polices and standards
• Developed, managed, and communicated employee schedule and assessed training needs
• Accepted money in the form of cash, checks, and credit or debit cards for items purchased; validates checks
• Answered frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes

Royal Oak, MI

• Promoted all sales and offers to guests
• Responsible for net sales and inventory
• Accepted money in the form of cash and credit or debit cards for items purchased;

Master'S Degree, Communication And New Media

Studied the use of new media and social media for business development

Bachelor Of Business Administration (Bba), Human Resources Development

Activities and Societies: - SHRM Member - EMU SHRMRelated Courses: Human Resource Management, Human Resource Development, Current Issues.