• Leading the digital transformation strategy at the university by implementing cutting-edge technologies, including SaaS and IaaS, to drive operational and academic excellence.• Driving the modernization of the technological infrastructure with innovative and scalable solutions that foster institutional growth and sustainability.• Ensuring all technology initiatives adhere to NIST (National Institute of Standards and Technology) security standards, safeguarding data privacy and maintaining the integrity of institutional information

• Directed 60+ specialists on field operations provided support for distributed computing in 80 stores, distribution center and headquarters offices.• Coordinated IT Service Management Office, including Service Desk acording ITIL Frame• Managed a budget of 120+ MMXN for operating expenses (OPEX) and investments (CAPEX), achieving savings through continuous negotiations with manufacturers and IT vendors.•Orchested digital transformation initiatives such as self-checkout systems, CCTV analytics and panic buttons linked to authorities.

• Coordinated the opening of more than 40 stores, installing their IT services• Managed over 20,000 devices in Technological Renewal throughout the company, both in computer equipment and operational devices, managing the lifecycle of technology assets, and inventory control.

Led a team of field specialists distributed across Stores, Corporate, and Distribution Center, responsible for supporting telecommunications equipment, power quality, electronic security (CCTV, Fire and Intrusion Systems Detection), desktop computing equipment, mobile and handheld devices, scales, point of sale systems, printers, personal communication, among others. Additionally, I successfully ensured the team met service levels and consistently exceeded user satisfaction.

Systems Manager at a prepaid urban transportation company

Entrepreneurship on Sales, Services and Support and Videoconference solutions

• Managed a team of 12 professionals in the areas of Systems Development, User Support, Data Center Administration, E-Business, Telecommunications, and Infrastructure,• Coordinated Systems Development projects focused on product distribution, achieving a 100% error reduction in data entry and shipment. Additionally, I worked on the development and optimization of processes for the ERP system and presented supply chain indicators through a Business Intelligence (BI) system, involving Sales, Accounts Receivable, Inventory, and Payments.• Increased sales from 9% to 48% through an e-commerce system integrated with our ERP, operating continuously 24/7, with the functionality of Electronic Invoicing and CFD Printing.• Developed telecommunications through corporate networks, integrating IP telephony with total annual savings of $1.2 million pesos.• Managed and optimized an annual Operating Budget of $10 million pesos, reducing fixed expenses by 10%.

Consultant and Project Manager in workflow optimization and collaboration solutions

Lotus Notes Specialist

Novell Netware Specialist