Alejandro Garduno Villagran Email & Phone Number

Área Metropolitana De Querétaro

Responsible for leading the credentialing team members in daily tasks, work distribution to Credentialing Specialists of credentialing/re-credentialing applications for providers and facilities.Perform quality reviews of department work to ensure the team meets company quality standards. Always providing support to my team.

Área Metropolitana De Querétaro

Support Specialist focused on Providers enrollment, data maintenance and management of Providers’ credentials with insurance companies in multiple USA states.Key points:CRM, Credentialing, Health Insurance Companies, Onboarding process, Communication, Training for clients and coworkers, SaaS.

Queretaro Arteaga, Mexico

• Prospecting, monitoring and feedback for customers about their requirements. Deep comunication with other areas for full knowledge of every operation.• Achieved a 250% increase in the clients portfolio.• Follow-up of the application and results of satisfaction surveys made to all clients, %95 possitive.• Monthly planning of calls, visits and events for compliance of KPI's in my area and achievement of objectives established by the Commercial Manager.• Development of customers… Show more • Prospecting, monitoring and feedback for customers about their requirements. Deep comunication with other areas for full knowledge of every operation.• Achieved a 250% increase in the clients portfolio.• Follow-up of the application and results of satisfaction surveys made to all clients, %95 possitive.• Monthly planning of calls, visits and events for compliance of KPI's in my area and achievement of objectives established by the Commercial Manager.• Development of customers databases in order to have contact and approach by different sources, as well as knowledge of their needs to anticipate product offers.• Weekly presentations with CEO, Commercial Director and all the work team, in order to know progress and scope of all the areas.• Development of sales strategies for different customers, areas, niches and industries.• Compliance with all procedures and documentation required for ISO-9001:2015 certification, considering JSA is a Trading company. Show less

Queretaro, Mexico

• Organizational Development, creation of manuals, regulations, formats, job descriptions and profiles, development of processes, procedures, dossier, work environment.• General supervision of the operation of the company with focus on results, goals and objectives.• Creation of portfolio of clients, new services as well as training of collaborators and development of online platform, in order to offer a value offer.• Financial analysis, monitoring, allocation and control of company… Show more • Organizational Development, creation of manuals, regulations, formats, job descriptions and profiles, development of processes, procedures, dossier, work environment.• General supervision of the operation of the company with focus on results, goals and objectives.• Creation of portfolio of clients, new services as well as training of collaborators and development of online platform, in order to offer a value offer.• Financial analysis, monitoring, allocation and control of company resources.• Preparation of payroll, retention of taxes, timely payment of employer obligations and timely electronic payroll dispersion for 80 employees. Show less

Queretaro, Mexico

• Co-responsible of the management and restructuring of the human capital in my area: 100 drivers and operating staff.• Work environment analysis, which led to a 40% decrease in staff turnover.• One of my main highlights was achieving a 32% decrease in operational accidents due to adequate training and continuous monitoring.• Development of monitoring points, which led us to have better control of full operation.• Attention to schedule for insurance renewal of 90 units policies,… Show more • Co-responsible of the management and restructuring of the human capital in my area: 100 drivers and operating staff.• Work environment analysis, which led to a 40% decrease in staff turnover.• One of my main highlights was achieving a 32% decrease in operational accidents due to adequate training and continuous monitoring.• Development of monitoring points, which led us to have better control of full operation.• Attention to schedule for insurance renewal of 90 units policies, full compliance to state authorities, avoiding surcharges and fines to the company.• Market research for the improvement and creation of new routes and services, which led us to increase the company's annual income between 9 to 14%.• Provide ongoing training to operational staff with a focus on service quality and customer satisfaction.• Co-responsible of the implementation of the new work system stablished by the Instituto Queretano del Transporte. Show less

• Supervisión diaria acorde a los lineamientos de las autoridades estatales, con lo cual se logró la distinción de 'saldo blanco'.• Manejo de personal y expositores, logrando una disminución de 37% en daños a instalaciones y de 21% en cartera vencida.• Gestión y control de CRM, información de personas atendidas, bitácora de incidentes; así como elaboración de reportes.• Encargado de programar el trabajo de día/semana, estableciendo prioridades y manteniendo el orden de operación;… Show more • Supervisión diaria acorde a los lineamientos de las autoridades estatales, con lo cual se logró la distinción de 'saldo blanco'.• Manejo de personal y expositores, logrando una disminución de 37% en daños a instalaciones y de 21% en cartera vencida.• Gestión y control de CRM, información de personas atendidas, bitácora de incidentes; así como elaboración de reportes.• Encargado de programar el trabajo de día/semana, estableciendo prioridades y manteniendo el orden de operación; siempre brindando atención de primeros auxilios a visitantes y empleados.• Con base en encuestas realizadas por la Administración de la FIQ, se logró una satisfacción al 73% de visitantes y 87% de expositores. Show less

Queretaro, Mexico

• Training and supervision of personnel in my charge, 32 direct and 120 indirect, as well as preparation of monthly reports on performance and interest/improvement areas.• Application of KPI's that led to constant monthly sales growth between 5-6%.• Comparative analysis vs results of branch offices in other states; action and improvement plans, as well as preventive and corrective actions as part of the 'Plan Integral de Desarrollo.• Coordination with the Marketing Management for… Show more • Training and supervision of personnel in my charge, 32 direct and 120 indirect, as well as preparation of monthly reports on performance and interest/improvement areas.• Application of KPI's that led to constant monthly sales growth between 5-6%.• Comparative analysis vs results of branch offices in other states; action and improvement plans, as well as preventive and corrective actions as part of the 'Plan Integral de Desarrollo.• Coordination with the Marketing Management for the implementation of advertising campaigns, updates in the services offered, new destinations according to customers feedback.• Direct attention to clients for matters related to the products and/or services provided, as well as attention to complaints, suggestions and follow-up to all cases.• Recertification of ISO-9001 standard and Distintivo H recognition. Show less