Alejandro Gil Suarez Email & Phone Number

Santiago Metropolitan Region, Chile

- Implement, management, optimization and control of the national service networ.- Implement project and service specifications based on headquarters strategy.- Follow-up and resolution of post-sale returns.- Monitoring the achievement of objectives- Development of constant improvement processes in order to improve KPIs and customer satisfaction

Chile

- Promoted to Technical Lead role, overseeing all post-sale activities and ensuring optimal customer satisfaction.- Managed a team of repair technicians, ensuring efficient repair processes and quality workmanship.- Successfully implemented strategic projects to enhance repair procedures, particularly focusing on glass repairs.- Took charge of KPI and SLA management, consistently achieving and exceeding performance targets.- Spearheaded the resolution of post-sale returns, minimizing customer inconvenience and ensuring swift solutions.- Monitored and analyzed performance metrics to track progress and identify areas for enhancement.- Led cross-functional collaboration to ensure alignment with company objectives and streamline processes.- Developed and refined continuous improvement processes, resulting in notable enhancements in KPIs and overall customer satisfaction.

- KPI and SLA management.- Management of repair technicians.- Project implementation for repairs with glass.- Follow-up and resolution of post-sale returns.- Monitoring the achievement of objectives- Development of constant improvement processes in order to improve KPIs and customer satisfaction

Santiago Province, Chile

Responsible for 10 service centers throughout Chile, with a total of 35 employees.- KPI and SLA management.- Implementation and monitoring of the project to open new service centers.- Implementation and monitoring of the validation project for Android HMS applications.- Training and supervision of new employees for the technical service in the Huawei Chile and Argentina network.- Monitoring of the achievement of objectives- Development of constant improvement processes in order to improve KPIs and customer satisfaction

Chile

- Supervise 2 cellphone service and repair centers in Chile- Preparation and implementation of a plan to improve flow processes in the laboratory for the optimization ofrepair process - KPI analysis for the implementation of improvements in customer service.- Provide technical support and training to technicians.

Chile

Coordinate the activities of personal to perform the repairs of the Samsung cellular equipment, Perform reports on the status of the operations, Work order management through the Samsung ERP (GSPN).

Cabimas

Scheduling any IT remedial work that needs to be carried out. Preparing realistic project and quality plans. Analysing existing systems and redefining them to take into account new system requirements. Gathering a systems functional and non-functional requirements.Carrying out daily checklists. Providing recommendations based on statistical analysis. Writing validation documentation.Retrieving data from various systems. Creating and maintaining support documentation.Delivering presentations and progress reports to senior managers and stakeholders. Capturing technical data and information. Acting as a first and second line of support to customers.

Punto Fijo Venezuela

IT consulting and supportNetwork AdministratorComputer Repair

Cabimas

Develop skills in the area of telecommunications, server installation, cabling and repair of telephone equipment