Alejandro Gonzalez Email and Phone Number

The facility security coordinator is the key point of ownership for all cargo screening-related issues at the branch. Ensuring continued compliance with TSA regulatory requirements.

Assists the Warehouse Supervisor in leading the team to achieve flawless operational execution, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, operational excellence and growth supporting our Vision and Mission Statement.

To perform a variety of duties related to providing security and protection of air travelers, airports and aircraft surrounding air cargo shipments. Discover and stop emerging transportation security threats utilizing state of the art technology.Duties and Responsibilities:Required to perform various tasks such as: operation of x-ray machines, operation of trace detection machines, physical inspection of cargo and lifting and carrying freight (weighing up to 75 pounds).Responsible for identifying dangerous objects in cargo and preventing those objects from being transported onto aircraft with Explosive Trace Detection (ETD) equipment and visual and physical search.Continuously and effectively interact with various agents: cargo, airline, Transportation Security Administration (TSA), Customs/Border Protection (CBP), giving instructions and responding to inquiries in a reasonable tone and manner.Maintain focus and awareness within an environment containing numerous distractions, people, and noise.Work within a demanding environment, which includes noise from alarms, machinery, people, distractions, time pressure and the requirement to identify and locate potentially life-threatening devices and devices intended on creating massive destruction.Make effective decisions in both crisis and routine situations.Demonstrate diligence required to maintain security under the Airport Police, Transportation Security Administration (TSA) and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an Expeditors I.D. badge within an Expeditors warehouse or any Designated Screening Area (DSA).

Responsibilities:• Leads the development of key customer-facing processes for the company, including front-end sales, (i.e., inside sales) and on-going customer service/support• Understands and communicates Bizooku's value proposition to potential clients• Develops and monitors key metrics for the department• Drive appointments for the sales team through outbound calls to prospective customers• Responds to and resolves all customer/clients inquiries and/or concerns in a positive manner• Hands-on approach to make, field and oversee incoming/outgoing calls from customers• Collaborates with team members and company leaders to refine processes and practices• Contributes to a fun, friendly work environment, aligned with the Bizooku's ValuesWho are We?Bizooku helps you grow your business by leveraging the most powerful communication tool on the planet, your mobile phone.What does Bizooku Do?Bizooku puts businesses in control by providing them with a Smart Mobile App Builder, enabling them to create their own custom app centralized around their business.What’s a Smart App? An app that instantly Transforms itself (Design, Content and How it Functions) based on the user's time and location. Your business isn’t static. Neither should your app be. Our Smart Mobile App Builder puts you in control and enables you to:Easily Create beautiful appsMake changes instantly or schedule them in the futureCreate unlimited designs with unique content and functionalityInstantly activate designs based on a user's time and locationEngage with your users using push notificationsOur technology is user friendly and pricing is based around your needs.

Responsibilities:• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.• Sells products by establishing contact and developing relationships with prospects; recommending solutions.• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.• Prepares reports by collecting, analyzing, and summarizing information.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.• Contributes to team effort by accomplishing related results as needed.Who are We?Bizooku helps you grow your business by leveraging the most powerful communication tool on the planet, your mobile phone.What does Bizooku Do?Bizooku puts businesses in control by providing them with a Smart Mobile App Builder, enabling them to create their own custom app centralized around their business.What’s a Smart App? An app that instantly Transforms itself (Design, Content and How it Functions) based on the user's time and location. Your business isn’t static. Neither should your app be. Our Smart Mobile App Builder puts you in control and enables you to:Easily Create beautiful appsMake changes instantly or schedule them in the futureCreate unlimited designs with unique content and functionalityInstantly activate designs based on a user's time and locationEngage with your users using push notificationsOur technology is user friendly and pricing is based around your needs.

Assisted Managers with training of new employees and ongoing coaching to ensure quality and compliance objectives are being achieved while providing immediate and ongoing feedback to SPOCs. Conduct training as needed to support quality improvement. Major Accountabilities:• Performed routine call monitoring for each employee. Provide fair and effective review.• Presented findings to appropriate department staff in a proactive manner. • Identified areas of opportunity and weakness from trends in QA analysis. Worked with training and senior management to create training material and provide training to improve employee performance in problem areas.• Provided coaching to employees on a individual basis, in team or department meetings, and in a classroom setting.• Compiled and prepare data monthly reports.• Other duties as assigned.

Efficient and effective servicing of a portfolio of 60 – 210 day past-due accounts while maintaining a high degree of quality service. Operate according to Company’s Standard Operating Procedures, all Government and Investor regulations in order to achieve delinquency and customer facing work out objectives with a focus on customer service soft skills, while not causing unwarranted defaults.• Counsel delinquent customers through telephone contact to pay according to the terms of their contract while using professionalism, tact and maintain excellent Customer Service standards• Provide thorough, detailed, and accurate account updates in collection system for each call made• Responsible for meeting established performance standards (Roll backs, Repayment terms, Reinstatements, Re-engagement of customers into Loss Mitigation) by collecting delinquent payments and evaluating potential work out options with customers over the phone. Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service• Thorough knowledge of the Company’s Standard Operating Procedures, Investor loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions, keeping abreast of current requirements and changing legislation• Regularly update Collection Manager on status of accounts and special situations• Any other job responsibilities requested by management.