Alejandro Granado Email & Phone Number

San Jose, California, United States

Santa Clara, California, United States

• Monitored alarms via Genetec, ensuring the timely dispatch of onsite security personnel as necessary.
• Prepared comprehensive reports on global events to support informed decision-making.
• Collaborated with team members to streamline operations and enhance overall efficiency.
• Addressed and resolved customer concerns with professionalism, ensuring high levels of satisfaction.
• Conducted thorough investigations, compiling and organizing data for detailed analysis and reporting.
• Provided extensive training to new and existing Operators on Standard Operating Procedures, enhancing operational efficiency.

Fremont, California, United States

• Developed and managed employee schedules, optimizing workforce capabilities to meet operational demands.
• Generated shift summary reports and communicated goals effectively to team members.
• Collaborated across departments to streamline processes and enhance security measures.
• Identified redundancies in standard operating procedures and recommended updates, along with providing supplemental information.
• Promptly addressed customer issues, providing satisfactory resolutions.
• Implemented corrective actions to improve team performance.