Alejandro Granado Email & Phone Number

San Jose, California, United States

Santa Clara, California, United States

• Monitored alarms via Genetec, ensuring the timely dispatch of onsite security personnel as necessary.• Prepared comprehensive reports on global events to support informed decision-making.• Collaborated with team members to streamline operations and enhance overall efficiency.• Addressed and resolved customer concerns with professionalism, ensuring high levels of satisfaction.• Conducted thorough investigations, compiling and organizing data for detailed analysis and reporting.• Provided extensive training to new and existing Operators on Standard Operating Procedures, enhancing operational efficiency.• Utilized Genetec Security Desk for in-depth investigations, including the compilation and organization of data for analysis.• Produced detailed reports on global events with potential impacts on client assets, leveraging OSINT for accuracy.• Worked collaboratively across functions to optimize operational processes and strengthen security, safety, and loss prevention strategies.• Logged events with potential or confirmed impacts on client assets using Everbridge.

Fremont, California, United States

• Developed and managed employee schedules, optimizing workforce capabilities to meet operational demands.• Generated shift summary reports and communicated goals effectively to team members.• Collaborated across departments to streamline processes and enhance security measures.• Identified redundancies in standard operating procedures and recommended updates, along with providing supplemental information.• Promptly addressed customer issues, providing satisfactory resolutions.• Implemented corrective actions to improve team performance.• Monitored radio communications for incidents, providing timely assistance and coordinating the deployment of onsite security personnel.• Liaised with stakeholders to address and escalate incidents appropriately.• Reviewed incident reports and facilitated further investigations as needed.• Guided security dispatchers in handling reported incidents.• Monitored alarms across multiple campuses, ensuring timely responses to security breaches and coordinating incident resolution.• Managed operational tasks to maintain smooth security operations and facilitated the escalation of incidents for further investigation.• Enhanced security measures through cross-departmental collaboration.