As a seasoned professional, I've successfully planned and deployed cutting-edge Next Generation Police CAD/RMS Systems, ensuring seamless integration and optimal functionality. In a Project Manager role, I led the Fiber Optic Capital Improvement Project, overseeing its end-to-end lifecycle to enhance the city's connectivity infrastructure. Within the Homestead Police Department, I've innovated and executed short and long-term technology programs, coordinating technology utilization while mitigating associated risks. I also pioneered the migration of the email security system from on-premises to a cloud-based service, strengthening security measures through the enforcement of DMARC, DKIM, and SPF email authentication standards. Additionally, I've conducted comprehensive risk assessments for Network Infrastructure, Information Security, Virtual Environment (VMware), Data Storage (SANs), and Endpoints. To fortify the organization's defense against evolving threats, I designed and implemented a comprehensive cybersecurity plan, expanding into an advanced EDR/XDR solution.• Bolstered system resilience by planning end-to-end repository structures and implementing backup protocols aligned with the organization's Disaster Recovery Policy and Industry's Best Practice. Secured backup repositories using a software-based airgap for robust ransomware protection.• Elevated security protocols by implementing 2F Authentication across all endpoints, VPN connections, and web applications.• Pioneered the adoption of SAML 2.0 for user credential authentication in web applications, ensuring a streamlined and secure user authentication process.• Executed impactful security awareness training sessions for users and conducted simulated phishing email scenarios, actively enhancing the agency's overall security posture.

I've led the oversight of the complete Network/Server Infrastructure, prioritizing uninterrupted operations and ensuring seamless system functionality. I orchestrated the implementation of SQL Server High Availability across all SQL Databases, positioning the organization for ongoing enhancements. My role involved managing software versions with Patch Management Software, conducting installations to address security loopholes, and proactively dealing with user-specific vulnerabilities. I've also taken charge of documenting and monitoring all information systems activity within the department, providing crucial operational insights for future issue resolutions.• Led the delivery of technical feedback to users for basic troubleshooting requests, executing routine maintenance on servers and systems to optimize performance during peak periods.• Upgraded exchange servers from 2016 to Exchange 2019, assessing service needs, diagnosing fixes, and providing technical support for various configurations and deployments.• Maintained an uptime of over 98% for the virtual environment and associated services.• Implemented an L3 Point-to-Point connection spanning over 9 miles, seamlessly connecting two distant sites for improved communication and data transfer.

I diagnosed and resolved technical issues reported by end-users, employing a systematic approach that involved providing clear step-by-step instructions, remotely accessing user systems, and escalating complex problems to higher-level support teams. I effectively managed incident tickets, tracked their progress, and ensured prompt resolution. My strategic approach involved prioritizing and categorizing incidents based on severity and impact, adhering to established procedures and service level agreements (SLAs).• Oversaw the complete lifecycle of IT assets, including computers, laptops, peripherals, and software licenses.• Maintained accurate asset records, conducted audits, and headed equipment procurement and retirement processes.

I configured, monitored, and troubleshooted the company's network infrastructure, including switches and wireless access points, to ensure seamless connectivity and optimal performance. Additionally, I administered the company's server infrastructure, managing SQL and Access databases, and overseeing the virtual environment. My responsibilities included installing, configuring, and maintaining server operating systems, handling user accounts and permissions, and monitoring server performance and resource utilization.• Implemented and maintained robust data backup solutions to safeguard critical company data and ensure disaster recovery capabilities.• Scheduled and monitored backups, tested data restoration procedures, and addressed any backup failures.• Streamlined the installation of alarm/fire panels by utilizing a cloud-based solution for uploading and downloading programming, ensuring a seamless and secure process.

I provided first-level technical support to end-users, proficiently troubleshooting hardware, software, and network-related issues. My role involved diagnosing problems, resolving technical issues, and escalating complex cases to higher-level support as needed.• Conducted onsite troubleshooting for clients, addressing issues related to printers and scanners, telephones, hardware replacements, and basic network troubleshooting.• Visited client locations to provide hands-on solutions and ensure seamless operational functionality.