• Supporting the CEO Direction of Colombia in the main projects and initiatives, ensuring their success and profitability.• Work as a team and manage the areas of Legal, Regulation, Purchasing, Engineering, Technology, Marketing, Sales, Customer Service and Cross-functional Operations to ensure the success of the project.• For the initiatives or projects that are required, apply the processes and tools of agile methodologies according to the company's guidelines.• Keep updated the… Show more • Supporting the CEO Direction of Colombia in the main projects and initiatives, ensuring their success and profitability.• Work as a team and manage the areas of Legal, Regulation, Purchasing, Engineering, Technology, Marketing, Sales, Customer Service and Cross-functional Operations to ensure the success of the project.• For the initiatives or projects that are required, apply the processes and tools of agile methodologies according to the company's guidelines.• Keep updated the scorecards, KPI or OKR for each project and initiative• Plan project and keep plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality.• To make proposals that involve improvements in the quality, processes or profitability of the project.• Assure consistency among project financial, product and service forecast activities.• Manage the external and internal customer relationship during delivery and serve as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions and changing requirements.• Prepare a clear and effective communication plan and ensure proactive communication of all relevant information to the customer and to all stakeholders• Monitor and control that the project is delivered within the approved budget, profitability forecast, and planned scope.• Manage the delivery of services such as implementation, development, data, testing, training, authorizations, validation, etc• Ensure that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.• Manage and mitigate any risks and issues that affect time, cost, quality or scope• Completes the project closure and / or handover as required.• Work together with the teams that lead the agile methodology of the company. Show less

Development of new products and innovation services within the Marketing area. Search for new business opportunities, market analysis, preparation of business plans, development and technical implementation with the IT and Engineering areas, and monitoring / execution of the product or service business plan once it is commercially launched. The position involves a recurring interaction with Telefónica Digital, Telefónica Hispan and allies. Among the main functions are:• Responsible for… Show more Development of new products and innovation services within the Marketing area. Search for new business opportunities, market analysis, preparation of business plans, development and technical implementation with the IT and Engineering areas, and monitoring / execution of the product or service business plan once it is commercially launched. The position involves a recurring interaction with Telefónica Digital, Telefónica Hispan and allies. Among the main functions are:• Responsible for the entire product cycle from analysis, financial and technical feasibility, planning, technical implementation, commercial readiness to commercial launch.• Manage the Product Backlog in its entirety, ordering and prioritizing tasks to achieve the objectives in the best way.• Work closely with stakeholders to understand their needs, set expectations, and make sure everyone is on the same page.• Ensure the return on investment of the project and the delivery of value in each sprint to the end user.• Generation of periodic reports on the status of projects, for committees and management and budget reports• Compliance with the roadmap of projects or products budgeted for the year.• Ensure the execution and quality of the process of the products and services launched.• Ensure training for product and service support areas• Fulfillment of the goals in income and registration of the launched products.• Compliance with the commercial and communication plan.• Compliance with budgeted income by product• Identify risks and propose alternative solutions.• Manage the exchange controls for the continuous improvement of commercially enabled products.ACHIEVEMENTS:To be recognized as one of the 12 best employees in 2016, among more than 5,000 company employees, for the development, implementation and commercial launch of the Movistar TU application. Disruptive and innovative service that quickly allowed the activation of more than 90 thousand users in less than a year. Show less

Ensure the system configuration, testing and approval requirements: • Business Strategies, • Services and / or new products • Improvement of those already in the market generated by Marketing direction. Control , following and monitoring of local and regional projects with different areas of the CIA as parameterization, QA, IT (P & S, Networking, IVR, Processes), Legal, Wallet, Collections, Accounting, Technical, SAC, Differents Direction, Managers and professionals… Show more Ensure the system configuration, testing and approval requirements: • Business Strategies, • Services and / or new products • Improvement of those already in the market generated by Marketing direction. Control , following and monitoring of local and regional projects with different areas of the CIA as parameterization, QA, IT (P & S, Networking, IVR, Processes), Legal, Wallet, Collections, Accounting, Technical, SAC, Differents Direction, Managers and professionals Segments . Show less

In charge of providing technical Support to the Voice over IP platforms for the customers in the Andean and Caribbean region. Core, Gateways and other components that are part of the NGN solutions (Call Server, OA&M, MCS, VPN, etc). Key customers supported: Telefónica, Intercable (Venezuela), Cable Onda (Panamá), Telmex (Perú), Centennial Puerto Rico, Trilogy (Dominican Republic), Cable & Wireless among others.Responsible for the support of the optical equipments OM6500… Show more In charge of providing technical Support to the Voice over IP platforms for the customers in the Andean and Caribbean region. Core, Gateways and other components that are part of the NGN solutions (Call Server, OA&M, MCS, VPN, etc). Key customers supported: Telefónica, Intercable (Venezuela), Cable Onda (Panamá), Telmex (Perú), Centennial Puerto Rico, Trilogy (Dominican Republic), Cable & Wireless among others.Responsible for the support of the optical equipments OM6500, OM4200, OM3500, Metro Ethernet networks ERS 8600, ESUs 1880, 1860, and management components (OMEA, Preside, MEN etc.), for the customers footprint in the Andean and the Caribbean regions. Customer installed base: Telefónica, Telecarrier, Telmex (Perú), Centennial Puerto Rico, Trilogy (Rep Dominicana, Cable & Wireless (Panamá).In charge of providing support to all the Metro Ethernet networks of Nortel customers in the region: Ethernet Routing Switch 8600, ESUS 1850, 1860 and 1880, management equipment like MEN, Customer supported: Telmex Colombia, Trilogy Dominican Republic, Promitel Colombia among others.Operation and Maintenance: Support engineer to attend Critical, Major and minor network conditions until resolution.Accountable to sustain a high level of support to ensure that problems reported by customers are solved in the shortest possible time, according to the guidelines and policies of the company.Ensure excellent communication with the customer to keep them updated in the progress and evolution of every issue reported.To hold regular follow up meetings with the Design & Research worldwide organizations; for all the cases classified to be product defect.To hold regular meetings with the customer to provide the latest and greatest updates and status of the cases, explaining the action plans moving forward towards final resolution. Show less

To generate business operations reports for Central and South America teams as current Work on Hand cases, open cases, closed case, in a monthly, quarterly and annual bases for the upper level Management Support in CALA. In charge of prepare specific reports of key performance indicators in the area of technical support by region according to the needs of the Directors and Management of the organization.To elaborate and create customer specific reports for analysis and monitoring… Show more To generate business operations reports for Central and South America teams as current Work on Hand cases, open cases, closed case, in a monthly, quarterly and annual bases for the upper level Management Support in CALA. In charge of prepare specific reports of key performance indicators in the area of technical support by region according to the needs of the Directors and Management of the organization.To elaborate and create customer specific reports for analysis and monitoring committees Client - Nortel.In charge of making technical audits of cases all the technical support teams in the Andean Region.To generate reports of the hours recorded by engineer in Clarify and CTS for Central and South America in order to verify the recovery invested time against the projects people is working on.To perform analysis and control of budgets allocated to each account in Central and South America for the support teams, according to the specific characteristics of the contracts for each customer.Coordination of internal projects in the company ie Quality and TL9000 standards Show less

Responsible for the management of the database for the project tender call, as well as for selecting and training personnel for the recovery of rural telephony and Internet points. Inventory management, scheduling of routes and reports to management on the status of each site in the country..

Responsible to identify areas with low telephone coverage in the national territory to establish new points to install new in Compartel telephones.To maintain, control and organize the installation database of the entire telephone lines in the national Colombian territory, through surveys, phone calls to the mayors, ombudsmen, cures entities, etc, of the different towns, villages and communities.