Product Experience Owner
Current-Identify and create features, user stories, and tasks for product improvements.-Increased overall CSAT (Customer Satisfaction) and NPS (Net Promoter) scores by 20% and 15% -respectively.-Lead UX/UI Design efforts for multiple teams and products simultaneously.-Work with multidisciplinary teams in an Agile environment, including stakeholders, product owners, developers, design colleagues, and more. -Assist with UX-related triage issues from support.-Conduct feature viability studies, user research, competitive analyses, and user testing.-Interview users and stakeholders to craft design solutions.-Create low-fidelity sketches and wireframes, as well as high-fidelity mockups and prototypes for web, Android, and IOS, accounting for accessibility and responsiveness.-Maintain, update, and modify a design system shared among multiple products.-Lead UX/UI review sessions with developers to ensure design implementation and quality assurance. Main tools used: Figma, Microsoft Clarity, Devops, Miro, Google Suite, and Adobe Photoshop, among others.