Oversee all facets of the parts distribution center, encompassing daily operational management, staff supervision, and strategic planning. Ensure the smooth and efficient distribution of automotive parts by implementing and monitoring operational procedures, optimizing workflows, and coordinating with cross-functional teams. Lead and develop staff through training, performance evaluations, and motivational strategies, while formulating and executing long-term strategies to align with organizational goals and enhance overall distribution accuracy and efficiency.- KPI Management: Track and analyze KPIs to optimize distribution center performance. Implement strategies to meet or exceed targets.- Cost Controls: Manage budget and implement cost-saving measures, focusing on optimizing resource use, reducing waste, and maintaining financial efficiency through regular financial analysis.- Team Development: Oversee recruitment, training, and ongoing development of staff, providing coaching and performance evaluations to enhance skills, job satisfaction, and alignment with organizational goals.- Customer Satisfaction: Ensure timely and accurate order fulfillment, address issues promptly, and use customer feedback to improve service quality and strengthen relationships.

Managed key projects in a distribution center to enhance operational efficiency and led a major competitive changeover for a retail automotive store. Coordinated cross-functional teams, developed strategic plans, and ensured smooth transitions while meeting business objectives. Achieved successful outcomes by aligning project goals with organizational standards and timelines.> Distribution Center- Enhanced Operational Efficiency: Advised multiple departments how to achieve and exceed Key Performance Indicator (KPI) standards by implementing effective organizational strategies and process improvements.- Reorganized Storage Systems: Led the reorganization of high-rack and bulk chemical storage areas, optimizing layout and storage practices to improve accessibility and safety.- Coaching and Development: Mentored team members by providing practical, hands-on coaching in high-rack management and bulk chemical storage. Guided staff through best practices and safety protocols, fostering skill growth and ensuring adherence to operational standards.> Retail Store- Competitive Changeover: Led the team’s transition to ensure seamless integration and minimal disruption to operations.- Vendor Collaboration: Coordinated with vendors to manage the return of competitive products and facilitated the acquisition of new NAPA-branded products, ensuring effective inventory management and supplier relationships.

Since 2016, I have been assigned as an General Manager of DC Operations for multiple regional sites, overseeing the adoption of process improvements and strategies to enhance efficiencies and cost savings while developing team members and growing revenue, margins, and market share. I effectively drive regulatory compliance, implement strong controls, and mitigate risk for asset/inventory management while ensuring my teams deliver quality customer service while handling complaints, factory returns, and customer credits. Highlights include:> NAPERVILLE, IL (2020-2022): Led one of the largest operations in the company in achieving monthly and annual targets while servicing 165+ corporate- and independently-owned NAPA stores. - Led team in winning multiple awards for exceeding sales, profitability, turnover, and safety targets.- Pitched and won approval for a large remodeling project for the shipping and receiving area of the distribution center as well as a total maintenance overhaul on the DC’s conveyor line.> SACRAMENTO, CA (2018-2020): Directed employees in serving 130 corporate- and independent-owned stores in California and Nevada. - Adopted new policies and procedures that enabled team to exceed sales, profitability, turnover, and safety goals. Named Western Division Operations Manager of the Year.- Managed teams in processing NAPA online orders and handled export sales to Guam and Japan.> BILLINGS, MT (2016-2018): Led employees in serving 95 corporate and independently-owned stores across four states while working to improve operational excellence, distribution centers, and warehouse efficiencies for the region.- Led teams in winning awards for exceeding sales, profit, and turnover targets. Named Mountain Division Operations Manager of the Year and National GPC Operations Manager of the Year.- Adjusted scheduling to improve staffing and reduce overtime to nearly zero.

During this time, I completed an 18-month EMT program, training on all aspects of Distribution Center Operations, Distribution Center Sales Teams, Company-Owned Retail Store Operations, Company-Owned Sales Team, and Company-Owned Management Team. As part of that effort, I collaborated with a team to research and deliver a presentation to C-suite leaders, championing a new PZA process that was implemented across the organization. Upon program completion, I was promoted to Service Manager for Seattle Distribution Center.

In this early career role, I assisted customers with transactions, questions, and issue resolution while promoting bank products and services, including checking accounts, savings accounts, custodial accounts, safety deposit boxes, credit cards, and car loans. I consistently achieved monthly quotas, earning promotion and transfer to a larger branch.