Alejandro K. Email & Phone Number

Barcelona, Cataluña, España

• Managing BLING’s accounts receivable and recovering the outstanding debt owed by customers in France and Spain, by recovering BLING’s cash advances.
• Using Payment reminders and follow-ups by mail, chat and phone.
• Using Payments plans and negotiation so as to help the customer clear their debt in a more manageable way.
• Doing Debt prioritization in a objective oriented way.
• Resolving disputes by investigating the issue and working to resolve it to the satisfaction of both parties.
• Escalating to legal or collection agencies.- Tools: Zendesk, Moderation tool, Sumsub, Stripe, Diabolo

• Providing support to credit beneficiaries, managing user’s cash advances for the french and spanish markets (until sept. 2021):
• Onboarding and training the customer.
• Proactively supporting through data and metrics to identify potential issues and reach out to customers to help them maintain a healthy financial account so as to be able to touch higher amounts on their next cash.
• Doing customer advocacy by building strong relationships with the customer so as to advocate for his needs and interests within the organization.
• Managing customer’s account as well as their cash request/advance.
• Getting customer feedback and doing analysis for product development, improvement of service and to identify opportunities of growth.- Tools: Zendesk, Moderation tool, Sumsub, Stripe

Barcelona, Cataluña, España

• Providing support to Amazon’s Sellers through Seller Central:
• Account Managing (registration, setting up account, answering questions related to account)
• Listing optimization for better search results and increased sales for the seller, as well as helping with product categorization and keyword research.
• Managing orders, including shipping and tracking, returns and refunds.
• Doing Performance analytics by providing performance metrics base on seller’s sales, fulfillment, customer feedback and other data, as well as providing customized reports and recommendations to sellers for improving.
• Marketing and advertising, helping the seller with the marketing and advertising strategies, including Sponsored products, Sponsored Brands and Sponsored Display Ads.

Madrid, Comunidad De Madrid, España

• Responding to inquiries from potential tenants and landlords, providing with information about available properties via chat, mail, phone and video calls.
• Scheduling viewings for potential tenants, coordinating with landlords or property managers to arrange the viewings.
• Managing the booking process once a tenant decides to rent a property and ensuring that all necessary documents and payments are completed before the move-in date.
• Providing customer service to both Landlords and tenants throughout the rental process.
• Meeting sales targets and generating new leads for potential tenants and landlords.
• Maintaining accurate information related to rental process such as booking and payment records.

Baccalauréat

Cambridge Assessment English, Profiecency C2

Arte Dramático, Acting