• Managed the analysis of organizational data; implement solutions for identified trends and issues• Maintained the Agency's Report Schedule, achieved 100% compliance, develop comprehensive reports; present recommendations on reporting and tracking to Cross Functional Teams and to Quality Management Director• Defined, supervised and monitored the reporting activities as required by MHDDSAS; ensured the appropriate actions are taken to correct identified issues• Supervised, reviewed, and directed the work of the assigned personnel; provided training, assigned and/or approve work schedules, recommend hiring, salary increases, disciplinary actions, termination and promotion• Developed and implemented tailored service plans to the needs of particular clients.• Collaborated with Information and Technology Department to plan, develop and implement reports for the new State tailored plan Insurances

• Managed the analysis of organizational data; implement solutions for identified trends and issues.• Maintained the Agency's Report Schedule; develop comprehensive reports; present recommendations on reporting and tracking to Cross-Functional Teams and to Quality Management Director.• Collaborated with other staff and committees to develop accurate and useful reports.• Identified and responded to new opportunities and initiatives that expand the type, diversity, and quality of reporting services delivered.

Center Point Human Services | July 2014 - December 2015 • Managed the analysis of organizational data; implement solutions for identified trends and issues.• Maintained the Agency's Report Schedule; develop comprehensive reports; present recommendations on reporting and tracking to Cross Functional Teams and to Quality Management Director.• Participated in Business CFT, Finance CFT and Quality Management CFT Define, supervise and monitor the reporting activities as required by MHDDSAS; ensure the appropriate actions are taken to correct identified issues.• Supervised, reviewed, and directed the work of the assigned personnel; provide training, assign and/or approve work schedules, recommend hiring, salary increases, disciplinary actions, termination and promotion

• Maintained a reliable data base to produce reports for multiple requests, which may include internal and external requisitions.• Validated the accuracy of existing databases, and propose changes to meet State and Internal requirements.• Ensured Quality Improvement projects are addressed and reporting requirements are in compliance; ensuring the appropriate actions are taken to correct identified issues.

• Established an agenda for managing credit risk, developed customer specific risk mitigation strategies, and implemented those strategies.• Created and evaluated Access databases to mitigate exposure for the company's financial records.• Communicated to Senior leadership on customers potentially negative credit rating and performance..

·Lead collections trend, member of the Million Dollar Club throughout my tenure ·Proactively assisted customers in hardship creating payment plans ·Mitigate risk by evaluating credit lines and suspend transactions to avoid debt growth with risk clients ·Trained new hires presenting collection techniques and side by side route rides