As a Service Desk Engineer at INTELIGLOBE, I apply my extensive knowledge and experience in IT infrastructure and satellite communication systems to deliver high-quality service and support to clients and users. I have over two years of experience in telecommunications and network operations, working with various technologies and platforms, such as VSATs, BUCs, satellite modems, RF signals, remote telemetry, Linux, Windows Server, and virtualization.In my last role, I conducted site commissioning, provided technical assistance, improved satellite networks, and execute remote configuration of VSATs, ensuring network robustness and stability, and resolving issues in 80% of cases. I have also completed a postgraduate certificate in Information Technology Infrastructure at Conestoga College with distinction, I aim to enhance my knowledge and skills in cloud computing, network security, and server management. I am passionate about learning new technologies and solutions, and I am always eager to take on new challenges and opportunities in the IT industry.