Alejandro Mendez Email and Phone Number

• Attend to all store & corporate issues by phone, email or self-service system. (National and International) through Easy Vista• Analyze and fix all equipment at the stores (servers (Linux), Registers (Windows 2000 / 7 / 8/10), Fax Machines, Credit Terminals (VeriFone/ Aurus / Chase), IPods, IPads.)• Analyze and fix application issues (Starmount POS, CMS POS, NAV POS, DayForce/Ceridian, Citrix, Lotus Notes, Microsoft Outlook Web, Time Trade Appointments, and MyCustomers).• Attend to Employee Account Issues (Starmount POS, CMS POS, DayForce/Ceridian, Time Trade (EASE), MyCustomers). • Make sure that all stores and registers are opened / closed properly.• Check polling for all stores in the morning (STS).• DOM/Manhattan - Correcting online order issues.• Active Directory – Store User Resets

•Stack mail into trays then put them onto a platform•Made sure that mail is sealed right, stamp was placed, name and address is showing•Helped operator with different tasks

•Added Beneficiaries to client accounts•Opened New accounts for clients•Deposited money into client fund and accounts also into accounts for small businesses•Made adjustments to electronic transfers on clients accounts•Made outcalls to clients to obtain more information