Alejandro Molina Jimenez Email & Phone Number

Lesser Poland Voivodeship, Poland

Usa

• Build expertise in knowledge of the Akoya business to support and direct incoming customer questions and issues, then monitoring and ensuring timely resolution. • Respond to customer requests for special correspondence including sending prepared Akoya documentation, vendor set-up forms, etc. • Build sustainable relationships of trust through open and interactive communication with customers and business associates. • Keep records of customer interactions, process customer accounts… Show more • Build expertise in knowledge of the Akoya business to support and direct incoming customer questions and issues, then monitoring and ensuring timely resolution. • Respond to customer requests for special correspondence including sending prepared Akoya documentation, vendor set-up forms, etc. • Build sustainable relationships of trust through open and interactive communication with customers and business associates. • Keep records of customer interactions, process customer accounts and file documents. • Handle complaints, provide appropriate solutions /alternatives and escalate to the appropriate team within the time limits and follow up to ensure resolution. • Inform customer of deals and promotions. • Develops processes to manage tracking of customer information and orders including pricing, contracts, and deliveries. • Work with the customers and freight companies to track shipment & customs problems. • Register and manage incoming orders ( web store, e-mail), including Dropshipment and complex orders.• Answer customer's and internal queries (via phone and email).• Using Akoya’s software. Netsuite ( order to cash, Reports). Front (Email). Sales Force ( SFCD) for quotes, customer info, sales, account creation,Reports. Show less

Cracow, Lesser Poland District, Poland

Migration of Customer Service from Spain to shared center in KrakowAct as tester on the implementation of SAP S/4 HANA, build knowledge base of whole process in SAP ECC6.Operation of SFA and CRM toolsRegister and manage incoming orders including Dropshipment and complex orders. Export point of contact.Answer customer's and internal queries (via phone and email)Claim management and resolution. Resolve problems concerning transportation, logistic systems and customer… Show more Migration of Customer Service from Spain to shared center in KrakowAct as tester on the implementation of SAP S/4 HANA, build knowledge base of whole process in SAP ECC6.Operation of SFA and CRM toolsRegister and manage incoming orders including Dropshipment and complex orders. Export point of contact.Answer customer's and internal queries (via phone and email)Claim management and resolution. Resolve problems concerning transportation, logistic systems and customer issuesCreate and post billing documentsClose cooperation with Logistics and Demand Planning teamShipment and transport coordination between warehouse and customers according to SLAsAct as a key contact and align processes with Business PartnersSend to sales, dealers and distributors weekly inventory availability and orders updatesCreation and continuous update of process documentation Show less

Cracovia, Pequeña Polonia, Polonia

Responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.dealing with all kind of customers , Responsibilities:Identification and response to customer inquiriesOrder processingService administrationComplaint handlingBilling inquiriesInvoicingGeneral… Show more Responsible for helping ensure complete customer satisfaction with PerkinElmer by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.dealing with all kind of customers , Responsibilities:Identification and response to customer inquiriesOrder processingService administrationComplaint handlingBilling inquiriesInvoicingGeneral administrationFirst-line technical support Show less

Customer services, call center. Dealing with calls and e-mails regarding differents issues of customer about specifics applications. Language: Spanish and English

Administration, Reception, Customer Service, Public Relations, Commercial skills, sales

Cash desk – Reception, Customer service, Marketing Campaigns.

Turismo, Tourism Management

Tourism Management

Diplomatura De Turismo, Tourism Business Administration