Alejandro Montero Email & Phone Number

Santa Ana, San Jose, Costa Rica

As a Business Systems Supervisor at CriticalRiver, I have spearheaded the management and enhancement of assigned systems, encompassing customer support, operations, and desktop training. My responsibilities include task delegation, system maintenance, security oversight, and the administration of all system aspects. I have played a critical role in project management, developing in-house training, and providing user support, resolving operational issues swiftly. I actively collaborate with stakeholders to evaluate and propose system improvements, establishing effective processes and standards. My efforts have led to improved system efficiency, security, and user satisfaction, underpinning the seamless operation and strategic advancement of our technology infrastructure.

Santa Ana, San Jose, Costa Rica

As a Timesheet Reporting Analyst at CriticalRiver, I excelled in managing and analyzing time tracking data using Ruddr, ensuring accurate and compliant time reporting across various departments. I played a key role in optimizing Ruddr's functionality to meet the company's needs, conducting thorough audits, and producing detailed reports on employee hours, project billing, and utilization rates. My expertise in data analysis and process improvement significantly enhanced project planning, budgeting, and forecasting efforts. I also provided essential training and support to employees and managers, fostering an understanding of timekeeping policies and best practices, while effectively troubleshooting system issues to maintain smooth operations.

Heredia, Costa Rica

Focused on generating qualified prospects using cold email and cold calling. The BDR is the first point of contact for a potential customer.After identifying prospects, we approach them, via phone or email, to move the sales conversation forward. This involves setting up a time for the prospect to meet or speak with a more senior member of the sales team.

High-level support to customers on status of any open requests until resolution - CSAT oriented -Troubleshoot Kareo products and services- Work with internal/external partners to resolve client issues- Act as liaison between DIS (Data Integration Specialists) and customers - Provide customers training on products and services of Kareo to improve customer satisfaction.

Centro Corporativo El Tobogán, Barrio Tournón, San José, Costa Rica.

Seller Support Associate: level 2 assistance for retailers that sell their products through the amazon website, by both e-mails and live calls.

Zona Franca America, Heredia, Costa Rica

Recruitment Process Outsourcing (RPO): recruitment contact center that supports live calls, emails, chats, and web-based requests. This team is committed to delivering efficient, knowledgeable, and supportive customer service by means of established methods and innovative approaches. Help Desk Coordinators interact with customers through a variety of contact mediums and respond to a wide-range of inquiries.

American Free Zone, Heredia, Costa Rica.

IPG (Image & Printing Group): provided level 1 technical solutions for MFP's (multifunctional printers) with the capability of printing scanning and faxing. Worked as support SME (Subject Matter Expert) providing email and chat support, attending incoming requests from IVR queues.