Over 14 years of successful, progressive experience gained in private-sector companies, largely in the area of Telecommunications, in the management of the following areas and functions:Nokia, Sales Support, Participating with sales and service operation in order to provide a follow up to service activities with the customers (Carriers) and end users, identify opportunities and coordinating and implementing new operation process, Main challenge, was to negotiate the service level agreement with the customers. Support Services, Coordinating on time and under budget the Nokia Contact Center planning, implementation and start up operations oriented to provide after market services to the customer, loyalty and repurchase. Developing and coordinating Care campaigns, working in close cooperation with Marketing for end user and trade customers Creating a value added services differentiator Constant support for training materials. Nortel Networks, Telecommunications Project Management and Engineering. Coordinating day to day activities for Axtel Carrier, implementing technical, budget and control preparation for installation projects of: microwaves, fiber-optics network rings and fiber-optics equipment; the fulfillment and improvement of delivery schedules, as well as savings in the allocated budgets. Compliant to client and engineering requirements, Coordinating with sales department the implementation plan and documentation in order to consolidate the network acceptance. Follow-up and control of government-related procedures required for the authorization and final acceptance of projects. Alestra AT&T Switch Engineer Supervised the installation and commissioning of long-distance switchboards in major cities throughout the country; managed the database of the routing tables for such switches. Installation and maintenance of telephone switchboards. Participation in the management of the Network Operations Center. Finance.Suppliers NegotiationsSpecialties: Project ManagementOriented to customer support and customer satisfactionProviding support and quality after market services Operation Services OrientedQuality Process, Risk reduction