Alejandro Mora Email & Phone Number

Mexico

· June 30th. 07, one of the main functions is actively seek & create Win-win solutions for Nokia and customers, Conveys the benefits of relevant Nokia services and solutions, aligning them with customer needs. As support services manager, developing and operating communication channels with Nokia customers as a responsible for coordinate the start up of the Nokia Contact Center; oriented to provide customer support and customer satisfaction. Mainly oriented to create a value added services and therefore oriented to loyalty, retention and repurchase. Providing support and quality after market services including technical assistant, information to internal areas as training area. Developing Care campaigns working in close cooperation with Marketing for end user and trade customers as Nokia/Nokia Care Experience Campaign since the creation of business case, budget control, and ensuring the successful implementation. All according to Nokia Customer Care Strategy.

In charge of closing optic-fiber external-plant projects for the metropolitan loops for Mexico Detected and eliminated unwarranted payments to suppliers due to my review of the bills for external-plant projects, saving the project $100,000.00 dollars in potential additional charges. Prevented rework during the correction of external-plant routes, Recovered lost information involving the external-plant optic fiber project, securing the support of the involved vendors and thus benefiting the company.Coordinated the installation of the electronics for access to the optic fibers, such as Nortel TN equipment, interacting directly with the client and achieving optimal installation times Coordinated the installation of last-mile microwave equipment, Established procedures that enabled the completion of such requirements as well as time and cost reductions. Contacted and contracted new suppliers, which involved price negotiations and on-the-run training, securing an additional 40% profits.

Planning and Fulfillment Engineer, reporting directly to the Area ManagerActive participation in the design team for the database to be used in the department, enabling the management of the switchboard routing tables, thus preventing duplicated information and making information access easier.Participated in the implementation as a Project Manager of these five Lucent 5ESS Switches over the period of one year, as well as of the Operations Center for them. I approved the supplier and delivered the project to the Network Operations Area, launching the operations on schedule.