Identity Access Management Analyst
Current
Apr 2024 - Present
AeroLeads people directory · profile
Alejandro Mora Email & Phone Number
IAM Analyst
at
Smartsheet
LinkedIn matched
2 data sources
Profile completeness 71%
Current company
Role
IAM Analyst
Location
Costa Rica, Costa Rica, Costa Rica
Company size
Who is Alejandro Mora? Overview
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Quick answer
Alejandro Mora is listed as IAM Analyst at Smartsheet, a company with 2007 employees, based in Costa Rica, Costa Rica, Costa Rica. AeroLeads shows a matched LinkedIn profile for Alejandro Mora.
Alejandro Mora previously worked as Identity Access Management Analyst at Smartsheet and Sr. Service Desk Agent at Smartsheet.
Company email context
Email format at Smartsheet
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Smartsheet
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Profile bio
About Alejandro Mora
I have knowledge on training developing and delivering, both in person and virtual training. Also I'm familiar with MS Office apps and analysis applications like Tableau adnd Alteryx. I have worked in tech support both as an agent and as a coach for new hires with great results.
Current workplace
Alejandro Mora's current company
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Smartsheet
7 roles
Alejandro Mora work experience
A career timeline built from the work history available for this profile.
Sr. Service Desk Agent
Aug 2022 - Apr 2024
Global Helpdesk Agent
As a Global Helpdesk agent, I provide technical support for Microsoft employees on tools like: VPN, Internet Browsers, Microsoft Intune Enrollment, MS Office including Outlook, Teams, Excel, PowerPoint, OneDrive, Word, etc., networking and Windows 10 environment. Right now, my focus is to assist with different work chats, where I provide agents with.
Jan 2020 - Jul 2022
It Trainer
- Initially hired as a Global Helpdesk specialist to support internal colleagues over the phone, email and chat, with different IT related requests and issues. Requests were registered through a ticketing report system.
- Windows 7 and 10: Programs installation, basic maintenance, updates, connectivity issues, basic active directory tasks to manage passwords and login issues.
- Microsoft Office Professional: Installation and repair, FAQs, including Think-Cell addin for PowerPoint.
- Cisco Webex: Account creation, login and connectivity issues.
- VPN: Juniper network installation and connectivity problems.
- Box: Login issues, FAQs and missing files escalations.
Nov 2010 - Jan 2017
Service Desk Employee
Stt
- Hired for six months to close client accounts at Hewlett Packard. Supported internal colleagues from two different clients with any IT question they had.
- Quickly learned the different processes to help clients with their questions, and allowed colleagues to move to other accounts.
Apr 2010 - Sep 2010
Asisitente De Ingeniería
Sistemas De Potencia De Centroamérica
Selected the product that best suited our customers’ requirements, prepared the offers and track all related processes.
Aug 2007 - Feb 2010
Técnico De Mantenimiento
Codipak Ri Sa
Helped customers with the equipment they purchased from the company, fixing broken equipment and providing the customers’ technicians with best practices and basic maintenance steps to keep the equipment up and running.
Feb 2006 - Jul 2007
Team & coworkers
Colleagues at Smartsheet
Other employees you can reach at smartsheet.com. View company contacts for 2007 employees →
NH
Nichole Hinton
Colleague at Smartsheet
Austin, Texas Metropolitan Area, United States
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DC
Dayanna Castro
Colleague at Smartsheet
San Jose, Costa Rica, Costa Rica
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AG
Andre Greene
Colleague at Smartsheet
Littleton, Colorado, United States, United States
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LM
Laura Murdock
Colleague at Smartsheet
Seattle, Washington, United States, United States
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EL
Erich Leiden
Colleague at Smartsheet
West Chester, Pennsylvania, United States, United States
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SS
Srinivasan Sankaran
Colleague at Smartsheet
Greater Seattle Area, United States
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KC
Kevin Claus
Colleague at Smartsheet
Mercer Island, Washington, United States, United States
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MO
Melissa Ortez
Colleague at Smartsheet
San José, San Jose, Costa Rica, Costa Rica
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AA
Angel Abarri
Colleague at Smartsheet
Cebu, Central Visayas, Philippines, Philippines
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IA
Isaac Arias Zamora
Colleague at Smartsheet
Cartago, Cartago, Costa Rica, Costa Rica
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Nichole Hinton
Colleague at Smartsheet
Austin, Texas Metropolitan Area, United States
View →
DC
Dayanna Castro
Colleague at Smartsheet
San Jose, Costa Rica, Costa Rica
View →
AG
Andre Greene
Colleague at Smartsheet
Littleton, Colorado, United States, United States
View →
LM
Laura Murdock
Colleague at Smartsheet
Seattle, Washington, United States, United States
View →
EL
Erich Leiden
Colleague at Smartsheet
West Chester, Pennsylvania, United States, United States
View →
SS
Srinivasan Sankaran
Colleague at Smartsheet
Greater Seattle Area, United States
View →
KC
Kevin Claus
Colleague at Smartsheet
Mercer Island, Washington, United States, United States
View →
MO
Melissa Ortez
Colleague at Smartsheet
San José, San Jose, Costa Rica, Costa Rica
View →
AA
Angel Abarri
Colleague at Smartsheet
Cebu, Central Visayas, Philippines, Philippines
View →
IA
Isaac Arias Zamora
Colleague at Smartsheet
Cartago, Cartago, Costa Rica, Costa Rica
View →
FAQ
Frequently asked questions about Alejandro Mora
Quick answers generated from the profile data available on this page.
What company does Alejandro Mora work for?
Alejandro Mora works for Smartsheet.
What is Alejandro Mora's role at Smartsheet?
Alejandro Mora is listed as IAM Analyst at Smartsheet.
Where is Alejandro Mora based?
Alejandro Mora is based in Costa Rica, Costa Rica, Costa Rica while working with Smartsheet.
What companies has Alejandro Mora worked for?
Alejandro Mora has worked for Smartsheet, Dxc Technology, Mckinsey & Company, Stt, and Sistemas De Potencia De Centroamérica.
Who are Alejandro Mora's colleagues at Smartsheet?
Alejandro Mora's colleagues at Smartsheet include Nichole Hinton, Dayanna Castro, Andre Greene, Laura Murdock, and Erich Leiden.
How can I contact Alejandro Mora?
You can use AeroLeads to view verified contact signals for Alejandro Mora at Smartsheet, including work email, phone, and LinkedIn data when available.
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