Resourceful and highly people & IT skilled. 10 years of experience performing operations and program management in technology, retail and customer care, call center operations, blockchain and digital assets roles.Proficient and experienced in areas such as Information Technology projects, small to large operations resource planning, live technical support services management, Customer Care & business analysis, off-shore, near-shore and on-shore stakeholders management. Acquired in a goal-oriented and deadline-driven professions.Very versatile, demonstrated through the diversity of industries where I have been developing my career: - BPO & Customer Service - Health Insurance - Retail - Logistics - Technology - Blockchain & Finanzas Descentralizadas (Cryptocurrencies).Fully bilingual (EN & ES).
Listed skills include Proactive Monitoring, Team Leadership, Leadership Development, Supervisory Skills, and 33 others.