Customer Success Specialist
CurrentDeveloping and overseeing digital marketing campaigns with budgets ranging from €1000 to €8,000 per month. I have successfully led high-performance campaigns in areas such as dental implants, orthodontics, and veneers.Implementing effective lead qualification processes to ensure that the clients receive financially viable leads with high conversion potential. Aligning marketing goals with client KPIs, improving lead flow, and maximizing return on investment (ROI). I continuously work to identify growth opportunities, such as expanding into new channels and leveraging incentives like the Digital Kit. I maintain long-term relationships with more than 40 clinics at various stages of their lifecycle, from newly acquired clients to those who have been with the agency for over 4 years. My approach is based on transparency, constant analysis of results, and agile adaptation to market changes. I have led initiatives to improve lead qualification, optimizing both the resources invested and client satisfaction, addressing challenges such as low conversion due to economic and migratory barriers.