With a freshly minted Bachelor of Business Administration in Hospitality Administration/Management from Kaplan Business School, our team at AC Hotels by Marriott has been leading guest relations with a new perspective since stepping into the role of Night Manager. Previously, I contributed over a year of dedicated service to The Ritz-Carlton, enriching my expertise in luxury guest services. My competencies in guest relations and services are not just a reflection of my education but are tried and tested in the vibrant, fast-paced hospitality environment. The transition from Front Office Supervisor to my current leadership position within just a few months showcases a commitment to excellence and an innate ability to elevate the guest experience.