My main objective is to develop myself in the areas of human resources and administration in companies. Acquire and develop new skills and experiences that can contribute in my work environment, put into practice my knowledge, and meet the expectations and goals of the company, as well as being a key part in the success and progress of the business that we run. Company Teleperformance México ( Sprint PCS)• Role : Customer Service Agent • Role : Quality Agent Q.A. • Role :Coach• Role : Certified Sprint Trainer SITEL México ( COMCAST)• Role: Customer Service Agent • Role: Certified Trainer The Warranty Group• Role: Quality Agent Q.A.Role : Certified Trainer for The Warranty Group • Auto Warranties: Mechanical knowledge training based on Company’s needs.• First Extended: Mechanical knowledge training based on Company’s needs.• Home Warranties: Mechanical knowledge training of home appliance and A/C unitsConduent- Workforce Trainer