Front Desk Receptionist
- Delivered exceptional guest service, serving as the primary contact for guests and handling check-in/check-out processes with efficiency and accuracy.
- Operated reservation, check-in, and credit card systems following all safety and security procedures. Maintained cash sheet accuracy and balanced cash drawers, achieving seamless daily operations.
- Managed guest communications via switchboard, taking and delivering messages with precision, and ensuring confidentiality of guest information.
- Demonstrated strong problem-solving and conflict-resolution skills, addressing and resolving guest concerns to maintain satisfaction and uphold hotel reputation.
- Assisted in daily reporting, incident documentation, and housekeeping coordination to support hotel operations.
- Developed a detailed knowledge of hotel amenities, services, and local points of interest to enhance guest experiences.