Alejandro Rodriguez

Alejandro Rodriguez Email and Phone Number

Project Manager & Data Analyst | Expertise in Leading Bilingual Teams & Boosting Productivity | Successfully Streamlined Workflows & Achieved Top Metrics @ Tunabear
dallas, texas, united states
Alejandro Rodriguez's Location
Buenos Aires, Buenos Aires Province, Argentina, Argentina
About Alejandro Rodriguez

Dynamic professional with 2 years of experience in project and team management, combined with 6+ years in customer support and process optimization. Skilled at leading cross-functional teams, streamlining workflows, and delivering results in fast-paced environments. Passionate about driving operational excellence through structured planning and innovative problem-solving.PS: I'm a native Spanish speaker and I have a C1 overall English skill.

Alejandro Rodriguez's Current Company Details
Tunabear

Tunabear

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Project Manager & Data Analyst | Expertise in Leading Bilingual Teams & Boosting Productivity | Successfully Streamlined Workflows & Achieved Top Metrics
dallas, texas, united states
Website:
tunabear.com
Employees:
16
Alejandro Rodriguez Work Experience Details
  • Tunabear
    Project Manager
    Tunabear Nov 2023 - Present
    United States
    Directed multiple sub-projects for Tunabear, focusing on Xnito helmet business growth and operational efficiency.Coordinated the development of a dealer-only Shopify website, enhancing the company’s B2B strategy.Converted leads into clients through effective follow-up and relationship management.Implemented organizational improvements that streamlined team workload and boosted productivity.
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  • Assurant
    Capability Center Operations Supervisor
    Assurant Aug 2023 - Oct 2023
    Argentina
    Managed a team of 16 bilingual agents, ensuring project objectives and key performance metrics were met.Conducted strategy meetings to align team goals with operational priorities and stakeholder expectations.Delivered performance reports and insights, driving data-based decision-making for continuous improvement.
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  • Cognizant
    Operations Team Lead
    Cognizant Mar 2022 - Sep 2023
    Argentina
    Oversaw daily operations of a 15+ member team, managing time-sensitive projects and meeting KPI requirements.Enhanced team efficiency through targeted training and implementation of streamlined workflows.Designed and introduced KPI dashboards, facilitating transparent performance tracking and accountability.Handled cross-functional collaboration, hiring processes, and stakeholder communication.
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  • Cognizant
    Subject Matter Expert
    Cognizant Jun 2021 - Mar 2022
    Supported project rollouts by creating and maintaining SOPs and knowledge-sharing resources.Analyzed consult scores, surveys, and CSATs to guide targeted training sessions and performance improvement plans.Led targeted training sessions to prepare teams for new workflows and system updates.Provided critical feedback to improve team alignment with project objectives.
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  • Cognizant
    Customer Support Specialist
    Cognizant May 2019 - Jun 2021
    Argentina
    Offering quality customer support through different channels, phone, chat and email. Identifiying user's need and correctly offering a solution, be it educating them on the correct use of the platform or escalating their concern to the specialist's team.
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  • Cognizant
    Onboarding Specialist
    Cognizant Feb 2018 - May 2019
    Argentina
    Outbound calls for Google My Business (now business profile). Main task was to onboard new users, educating about the usecase of the platform and escalate to customer support when necessary.
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  • Chattermill
    Customer Experience Specialist
    Chattermill Feb 2018 - Feb 2019
    London, England, United Kingdom
    Analyzed customer sentiment surveys, delivering actionable insights to clients.
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  • Borozoro
    Email Marketing Specialist
    Borozoro Mar 2017 - Feb 2018
    Canada
    outbound sale calls and email marketing for a lead generation website, where the focus was to borrow employees from other businesses in a temporary type of contract.

Alejandro Rodriguez Education Details

Frequently Asked Questions about Alejandro Rodriguez

What company does Alejandro Rodriguez work for?

Alejandro Rodriguez works for Tunabear

What is Alejandro Rodriguez's role at the current company?

Alejandro Rodriguez's current role is Project Manager & Data Analyst | Expertise in Leading Bilingual Teams & Boosting Productivity | Successfully Streamlined Workflows & Achieved Top Metrics.

What schools did Alejandro Rodriguez attend?

Alejandro Rodriguez attended Educacionit, Universidad Simón Bolívar.

Who are Alejandro Rodriguez's colleagues?

Alejandro Rodriguez's colleagues are Gabriela U. Gonzalez, Esteban Cascante, Justin Gonzalez, Gabriela Durán Cova, Roselyne Mulahi, Victoria Ferrary, Oliver Dai.

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