• ATC Lead:Executive responsible for the operation, growth strategy and financial performance of the Nashville Advanced Technology Center as well as our Corporate office in Nashville, TN. I have been able to create new business models to become an incubator of niche skills through industrialized offerings and assets providing resources as a cost efficient being an alternative for delivery teams.Achieved 300% growth the first year as responsible for the entire operation of the center and leading in the "New" seeding and creating skills: Salesforce (APEX, Lightning, Einstein, Vlocity and Veeva), Robotics Process Automation (UiPath, Blue Prism, Automation Anywhere and Pega Robotics), SAP (Finance, S4/Hana, SAP Success Factors), LoanIQ (FS Banking/Credit), Microsoft Dynamics (CRM) and Machine Learning / AI (Workfusion), Medallia, Xactly, Spark/Scala/Quantexa;Integration Technologies - Mulesoft and Boomi. - Established partnerships with Platform/Capability senior executives to understand the needs of the market and positioning Nashville as the primary HUB for skills.- Implemented talent retention strategies including the development of a work culture to minimize attrition focusing on employee engagement through Employee Resource Groups and professional development initiatives. This includes the year of year review of compensation for more than 400 resources and design of salary constructs to remain competitive as well as performance reviews for delivery excellence and continued growth of our people. Overall responsible for more than 24 USD MM in payroll and 6 USD MM in operational and infrastructure costs.- Developed the strategy for facilities relocation based on growth and cost efficiency for Application Outsourcing and Systems Integration delivery services. Drove our real estate optimization plan and doubled space utilization increasing local collaboration between sales and delivery teams.

Executive responsible for local office operations including direct responsibility over 3 USD MM in infrastructure and workplace costs. Responsibilities expand across facility management teams, local technology support, HR and recruiting. - Created a vision of growth for more than 500 employees directly tied to the Nashville Advanced Technology Center. This includes yearly performance reviews with direction to people's Technology training as well as development of soft skills implementing programs and clubs like a local Toastmaster's chapter.- Development of an internal cost rate structures for client accounts teams improving our Average Daily Rate and Average Cost to Serve.- Negotiation with state government in multiyear grants with financial benefits for local creation of jobs. - Increased our local presence building and expanding our relationships with local organizations like the Nashville Chamber of Commerce, Nashville Technology Council and local Community Colleges. This has helped increase our community impact changing people's lives through our Apprenticeship and Youth Apprenticeship programs (high school) with over 160 apprentices in the last 2 years. - Leading initiatives for employee engagement including corporate citizenship efforts (Hour of Code, Blood Drives, Toys for Tots and Food drives for Second Harvest food bank).

• Life Sciences Transition and Delivery Lead:- Directly responsible for Accenture’s Testing Services for a leading global healthcare solutions company (AmerisourceBergen). Location lead in South Carolina and Delivery Lead for testing services across "Patient Client Delivery" evolving into a Testing Center of Excellence model.- Standardization of Core Testing Delivery Processes, delivered a vision incorporating Testing Automation as a lever for cost efficiency using market leading technology.- Spearhead on a “Shift Left” Strategy so ensuring QA involvement in earlier stages of the SDLC reducing cost of poor quality.- Innovated and Enhanced Testing Metrics Frameworks, Drove Waterfall to Agile transformations on different teams using a combination of SCRUM/Kanban in a distributed model with several global locations (using MSFT Team Foundation Server, JIRA, HPALM)- Definition of a Governance Function within SDLC driven by Quality. Incorporated Performance Engineering as an additional service of a centralized organization.- Location lead in South Carolina with sales responsibilities for organic growth of our services delivered in one of our biggest contracts.

• Senior Technology and Delivery Manager (Risk, Capital, and Treasury Technology):- Propelled software testing strategies (build and operate) helping Bank Executives exceed all financial and quality goals by removing technology roadblocks and driving a"buy in" strategy from Senior Bank Executives.- Developed a capability of resources based on an internal automation and data warehousing approach by seeding and developing key talent with a high, long term retention rate with experience in Big Data and Selenium. Pioneered a data transformation approach for large data warehouses leading teams with skills in Pig/Hive/Hadoop.- Created a working culture where recognized as a trusted consultant within the testing organizations providing insights and continuous improvements upstream including highly federally regulated areas.- Led Agile Transformations in teams to become more "techno-functional" meeting the evolving needs of the business. This included a comprehensive Agile Maturity Assessment across different organizations providing insights into opportunities to improve.- Met or exceeded contractual Service Level Agreements and performance metrics every year, quarterly presenting to Senior Managing Directors.

• Financial Services | Client Account Manager- Resource Management: Resource Management including talent Acquisition and retention, staffing and responsible for delivery of 315 resources providing services for one of the biggest banks in the US across multiple lines of business including Small Business Banking and Consumer, Credit Cards and Deposits.- As a regional executive I was responsible for being a liaison between Client Teams and the Accenture Account executives achieving organic growth in different parts of the organization.- Standardized processes and tracking mechanisms including a business intelligence solutions for detailed views on efficiency opportunities for Payroll and Direct Non Payroll Costs, Capital Expenses and Revenue/Margins%.- Reported Delivery KPIs like Current Head Count, Resource Mix, Attrition. Responsible for Financial Forecast and reported to Country Leadership.- Record breaking productivity levels on all fronts and reduce response times on business continuity from 72 hours to 10 minutes for infrastructure, data and connectivity issues in operation.- In the first 3 years increased account size from 150 resources to 315+ helping develop our business using a "Nearshore" model in areas of our client organization using distributed Agile approaches to software development and application support.- Implemented Executive Dashboards using mobile technology for real time reporting for account executives in the Europe and North america regions.

• Senior Program Manager for several Technology Transformation Programs:- A CRM Transformation migrating legacy systems into a SIEBEL solution for one of the biggest Cable providers in Mexico. This Program included deploying technology in 3 Call Centers and 84 local Service Branches with more than 300 customer representatives. Responsibilities included being the Product Owner in a hybrid agile environment and ensuring proper requirements were set by the business.- Implemented a Technical Solution in ICOMS Billing Platforms (COBOL/DB2) for Credit Limits and Collections which reduced telephony fraud and improved overall collections processes.- Innovation Steward developing an executive business Strategy for customer care processes. Led technology adoption in the Marketing, Operations and Finance business organizations transforming the company's approach to customer care. Worked with Senior Managing Directors on a new reporting strategy and structure to measure efficiencies.• Governance, Process and Policies Office Lead:- Created an organizational PMO with for all Engineering and "Head End" projects for cable services deployment which included growth of the network with more coverage across 5 states.- Responsible for constant updates to Policies and Procedures impacting nationwide operations.

•QA Functional Lead- Function as a liaison between the business and the IT Department reviewing business requirements and functional specifications that eventually transformed into online training courses, and printed manuals.- Responsible for establishing new procedures and standards for a more efficient approach in end user training as well as SDLC best practices.- Technology Lead for migrating QA Tool set from Test Director to Quality Center (Now HP ALM), standardization of Software Testing best practices across multiple pharmacy locations.

• IT Enterprise Software Development Associate: 2003 - 2005- Resource Management and Career Planning (Divisional Areas)- Capability Development and Resource Management- Responsible for project plans, process flows and budget planning for the Production Support teams- Governance Entity for Documentation and standardization of processes- Tracked and reported team hours and expenses on a weekly basis• IT Infrastructure and Operations Analyst: 1999 - 2003- Regional Technical Specialist for Central and South america- Sales support, Business Development - Responsible for Technical and Business Assessments- Remote Production Environment Support for a portfolio of more than 10 clients- Location Certification: ISO 9001:2000 & CMMI -Level 3 and Apex ARP (Main site in Mexico City)