Alejandro Sandi Email & Phone Number

• Oversaw itinerary management, ensuring all routes were optimized for efficiency and timely delivery.• Checked and ensured the perfect condition of all new itineraries, making adjustments as needed.• Created detailed routes for carriers to follow for successful delivery operations.• Developed and edited daily delivery reports, including a drive backup of all deliveries, and handled rescheduling of deliveries as necessary.• Mapped and billed every route, ensuring accurate invoicing for logistics services provided.

Costa Rica

Coordinate the completion of technical documents within theCSG group.·Follow up with document contributors to ensure timelycompletion.·Communicate document status and updates to stakeholdqers.·Facilitate the approval process for technical documents.·Maintain an organized database of technical documents.·Utilize Excel and Pivot tables for data management andreporting.·Maintain a document tracking system to monitor progress.The process is already established within Teams,HSDHandle top-secret documents in accordance with establishedprotocols.

-Process documents that are required after the purchase of every property.-Ask for missing or corrected documents via email. Communicate with title companies to obtain and review mistakes on the requested documents for every property that has been purchased.-Schedule and coordinate meetings and travel arrangements for my managers and supervisors in Costa Rica and the USA.-Review and upload documents such as recorded deeds, title policies, HOA reports, and final HUD into the database (PRISM or Salesforce)-Create and upload Excel reports with the processed and tracked information for each property and bid list.-Create manuals to optimize the momentum, and make it easier and faster to learn each process as the tasks can be assigned to different members of the team.-Data entry on Excel sheets, PRISM, and SF such as final pricing, notes, and missing documents, assign “Closers” to the properties, and modify existing data according to the business updates.

-Process documents that were required before the purchase of every property.-Ask for missing or corrected documents via email by Communicating with title companies to obtain the documents for every property on the bid list.-Schedule and coordinate meetings and travel arrangements for my managers, supervisors and Closers in Costa Rica and the USA.-Data entry on Excel sheets, PRISM, and SF such as final pricing, notes, missing documents, plat maps to the properties, and modifying existing data according to the business updates.-When promoted to Post Closer, I was choosing to provide the training to the new pre-closers based on my performance and experience that positively impacted the operations.

-Communicate efficiently with the different departments through JIRA so they can resolve the issues and process inquiries as soon as the customer needs them. -Send information regarding ETA and updates according to every plan that was created via email.-Provide information and support via different platforms such as email, social media, and text messages.-Compliance with different departments involved in managing private data management.-Won award for best customer satisfaction and email handle time in December 2019.

-Expertise in troubleshooting triple-play services such as Land Line, Optical Fiber Internet, and Digital Television. Via phone, chats, and email, being able to handle heavy workloads. -Schedule appointments with technicians to fix complex issues and outages.-Process orders to replace equipment that was damaged, having a high sense of urgency to avoid negative experiences with the service. -Manage to be Top Performer helping the team to be on target and have high customer satisfaction, ensuring a smooth. operation. -Manage highly sensitive data according to company guidelines.

Diploma Of Education, Business Administration And Management, General

Libre Offie And Ms Office

Ms Office Excel Advanced