Alejandro Soler Email & Phone Number

Berlin, DE

• Provide leadership, guidance and prioritisation of the different duties of the Partner Operations Team with the main focus to define, maintain and optimize processes within the Partner Management structure across all.
• Identify and correct operational deficiencies within the team and within the department.
• Optimise and facilitate the core service offering of the Partner Management department so the department, from acquisition to support, can deliver strategic, cost efficient and profitable output.
• Contribute to the development of new product-features to service the global catalog of sport partners. This includes either owning or participating in all stages of product development.
• Provide guidance, coaching, monitoring and advice to the individual members of the Partner Operations Team to ensure the utmost quality of their deliverables.
• Actively own projects in the Project Management role or act as a sponsor or active stakeholder to ensure correct delivery.

• As Team Lead CO my main responsibilities lie in ensuring the wellbeing and maintaining and optimising the performance of my team. Among many of the duties are:
• Establishing and ensuring the fulfilment of KPIs,
• Defining and improving processes within the department and in an intra-departmental capacity.
• Managing conflicts and escalations and mediating between parties internally as well as externally.
• Continue to serve a portfolio of high-profile clients.
• Acting as representative of the department in the deployment of new modules, products and processes.

• As Senior CO Manager I took over the implementation of high-profile clients with an average of 10K EUR MRR. Client engagement took place even at pre-sales stages and I remained as a technical point of contact after the.
• Carrying out complicated API and White-label integrations of the software.
• Acting as consultant for the Sales and Customer Success departments in operational, commercial and technical matters.
• Defining tailored services and conceiving ad-hoc solutions to cater specific demands of the clients.
• Engineering support protocols to facilitate the servicing of clients in the form of OKRs and subsequently KPIs.

Berlin Area, Germany

• As Implementation Consultant I acted as a key client liaison to assist customers with the setup, customization, and optimization of their ChannelAdvisor accounts assuring product content is compliant with the.
• To comprehend highly configurable software and determine how it should be customized for varying businesses and communicate technical information to both technical and non-technical audiences.
• To develop software training curricula and present ideas effectively to individuals or groups.
• Take responsibility for customer satisfaction and loyalty.
• Possessing strong working knowledge of HTML, Excel, FTP Clients, XML and web browsers

Berlin Area, Germany

• As Operations Manager the main responsibilities fall within coordinating logistical solutions for house moves and removals within the United Kingdom with focus in Scotland and Northern England. This required:
• Acting as partnership manager wile negotiating prices, logistical arrangements, schedules and evaluating performing indicators for optimization of services.
• Construction and expansion of the partnership network by engaging with new removal companies and potential partners, discussing and establishing entrance conditions.
• Intra-departmental liaison for best practice and intern-process optimization, post-mortem analysis as well as performing taskforce response for solution of daily and uncalculated logistical issues.

Berlin Area, Germany

The Professional Services Manager (PSM) begins responsibilities at the pre-sales stage, extending through Integration to Go-Live. This entails crafting merchant solutions aligning with technical capabilities and customer needs. As the primary technical resource for Skrill Group Sales, I collaborated closely with the sales team, offering technical advice.

Berlin

• As the Incident and Task Manager, I led the primary task force for the company's PSP product. Responsibilities included coordinating operational activities related to payment processing, reconciliation, fund.
• Proficient management of various online platforms, information systems, and databases.
• High-level expertise in documentation, data report generation, analysis, and interpretation.
• Maintenance of customer-company relationships through specialized and personalized account management.
• Deep understanding of internal company dependencies, industry operations, and the broader industry landscape.
• Competence in HTML, PHP, and XML to identify issue sources and propose solutions.

Berlin Area, Germany

• As a Support Administrator, I provided comprehensive support to account managers, payment operatives, and sales representatives throughout the onboarding, integration, and account upgrading processes. This included.
• Generating, supervising, and sharing detailed payment transaction data for internal and external purposes.
• Establishing personalized customer relationships to advise and instruct on settlement and reconciliation procedures.
• Conducting research, analysis, and offering solutions for daily settling and account processing issues.
• Managing various company platforms and delivering concise customer assistance on data processing and system usage.

Berlin Area, Germany

Oslo Area, Norway

Schwieberdingen, Deutschland

Bosch Rexroth's drive and control technology moves machines and systems of any size. The company bundles global application experience in the market segments of Mobile Applications, Machinery Applications and Engineering, Factory Automation, and Renewable Energies to develop innovative components as well as tailored system solutions and services. Bosch.

Caracas, Venezuela

• Controval C.A. is a company specialized in the Installation of heavy-oil measurement devices and other fluids. For the company's project-development practices, I undertook an audit of their planning, administrative.
• Process analysis: The company's material and hardware purchase-procedures were evaluated on regards of their efficiency, on-time delivery and budget responsibility.
• Overall project structure evaluation. Chain of command, reporting duties, schedule, schedule completion and self-evaluation practices.
• Budget studies: Planned vs Real costs evaluation and deficiencies study.

Hochschulzertifikat, Project Management

8 months certified University course in Project Management.

Diplom In Production Engineering, Process Optimization, Strategic Management, Quality Management And Cost Reduction

Activities and Societies: Delegation for Models of the United Nations, Chess team, Photography, Music group Manager, University's Forester.

Exchange Student, Project Management

Activities and Societies: Value Management - German Society of Engineers

High School Degree