As a Premier Support Solutions Representative at Asurion, I provide technical assistance and troubleshooting to customers with various devices, platforms, and applications. I leverage my strong problem-solving and customer service skills to ensure client satisfaction and retention. I also collaborate with my team and other departments to deliver efficient and effective solutions.I am pursuing a Chemical Engineering degree at Universidad de América, where I have acquired a solid foundation in engineering principles, processes, and applications. I have also developed skills in sales and business development, as I have worked in different roles in the IT and consulting industry, such as Advisor I, Customer Service at Concentrix and Otis Line Bilingual Engineer at Otis Elevator Co. I am passionate about customer success and eager to apply my expertise to your sales team.