Alejandro Sosa González Email & Phone Number

Sarnia, ON, CA

Ontario, Canada

• Promoted to Senior Sales - Operations Specialist, created and implemented process optimization strategies, driving efficiency improvements and cutting error rates by 30% while reducing execution times.

Ontario, Canada

• Relocated from a contract role in Mexico to Canada, showcasing adaptability and cross-cultural collaboration by maintaining 100% of KPIs.

Mexico

• Exceeded onboarding expectations by completing the process in one month instead of the anticipated three, displaying learning speed and adaptability to new activities.
• Exhibited outstanding performance by attaining KPIs and meeting set objectives by 100% in two out of three quarters since started.

Santiago Metropolitan Region, Chile

• Led a data-driven initiative to address a declining conversion rate, resulting in collaborative strategic planning with four processors, six internal stakeholders, and four external stakeholders, increasing the.
• Introduced "green codes" to optimize fraud prevention rules, leading to a 20% boost in transaction approvals and an increase of 4% in revenue. Collaborated closely with the fraud prevention team to ensure seamless.

Mexico City, Mexico

• Promoted to Junior Project Manager within a year of excelling as a Customer Support Specialist, showcasing strong customer engagement and organizational skills. Achieved a 95% on-budget, on-schedule project completion.

Mexico City, Mexico

• Displayed exceptional adaptability and skill acquisition by seamlessly transitioning from a Brand Promoter (Sales) in the Marketing team to a Customer Support Analyst within three months.
• Promoted to Junior Project Manager within a year of excelling as a Customer Support Engineer, showcasing strong customer engagement and organizational skills. Achieved a 95% on-budget, on-schedule project completion.
• Spearheaded initiatives that significantly enhanced customer satisfaction, elevating scores from 75% to an impressive 97% within a year. This notable 23% increase in response rate underscores my commitment to improving.
• Identified and pursued business opportunities by devising a strategy that boosted the Net Promoter Score (NPS) to 83 through effective collaboration between the Relationship Management and Customer Support teams.
• Designed and developed a detailed user manual, leading to an 80% increase in customer engagement and satisfaction, thanks to its user-friendly design and Marketing team endorsement.

Mexico City, Mexico

• Promoter in big retail stores.

Mexico City, Mexico

• Led a team of three people to publish the National Balance in Energy of Mexico 2017 on time.
• Produced data quality metrics and information packs, communicating updates monthly to three Directors, Risk Analytics stakeholders, a consulting firm and 12 external parties.

Postgraduate Degree, Advance Project Management - Environmental

Diploma On Strategic Bussines Administration, Business Administration, Management And Operations, 3.9 / 4.0 Gpa

Activities and Societies: Administration abilities, marketing strategies, quality assurance and branding

Engineer'S Degree, Mechanical Engineering, 3.4 / 4.0 Gpa

- Major in Renewable Energy. - Knowledge about energy, transmission, production and development of machinery that takes advantage of it.